Patient Service Representative - Float

Clinical Associates; Reisterstown (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) matching

Job summary

Clinical Associates in Reisterstown, MD is seeking a friendly medical receptionist to be the first point of contact for patients, answering calls, scheduling appointments, and guiding visitors.

You will document messages in the EMR, verify insurance, collect co-pays, and support front desk workflows. This role requires attention to detail and strong customer service in a fast-paced healthcare setting.

Qualifications

• High School Diploma or GED is required.
• Medical office experience is required.
• Call center experience is preferred.
• Excellent patient care and customer service skills.

Responsibilities

• Answer incoming phone calls and assist patients in person with a professional, supportive experience.
• Schedule appointments and document messages in the EMR system.
• Verify insurance/resolve eligibility before scheduled appointments.
• Collect co-pays, deductibles, and account balances; maintain front desk operations.

Job description

Description

At Clinical Associates, we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas of practice, from cardiology to podiatry. We have been serving the community for over 50 years.

Come join our dynamic medical team in Reisterstown! If you thrive in a fast paced environment and enjoy servicing patients over the phone and in person this position is for you!

We are a multi-specialty healthcare setting that offers enrichment and an opportunity for growth.

This is a float position primarily specific to the Reisterstown site. Occasional travel may be required to our offices in Towson and Pikesville.

Location: 120 Westminster Pike, Reisterstown, MD 21136

Shift: Monday - Friday 8:00 am - 5:00 pm ** Rotating late night on Monday/ Tuesday up to 6:00pm

The medical receptionist is the first point of contact and provides a professional, supportive, and nurturing experience for patients and visitors via telephone and / or in person. The medical receptionist is responsible for answering all incoming phone calls for the healthcare provider, scheduling appointments, and documenting messages in the EMR system.

The medical receptionist must be detail oriented and possess the ability to multi-task to ensure that all front desk protocols are being performed efficiently and accurately.

The patient services front desk/cahier will perform duties including but not limited to:

• Identifying and quickly assessing the nature of calls and acting appropriately to provide prompt, professional service.
• Scheduling appointments
• Verifying insurance / resolving eligibility issues prior to a scheduled appointment.
• Collecting co-pays, deductibles, and account balances.
  

Requirements

• High School Diploma or G.E.D. (Required)
• Medical Office experience is required.
• Call Center experience is preferred.
• Basic arithmetic and money calculating skills.
• Excellent patient care and customer service skills.
• EMR skills preferred.

Benefits

• Paid Time Off
• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• 401(k) matching

Clinical Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.