Patient Services Coordinator

Novant Health; Thomasville (NC); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Professional development

Inclusive culture

Work-life balance

Job summary

Novant Health in Thomasville, NC is seeking a Patient Services Coordinator IV to support the Neuro & Sleep Clinic.

The role involves scheduling, authorizations, and coordinating patient care, while maintaining accurate records and ensuring a welcoming environment for all patients.

Qualifications

• Three years of experience in a medical office setting.
• Knowledge of CPT and ICD9-CM coding processes.
• Knowledge of medical office software for updating patient demographics, posting charges, copays, and scheduling.
• Detailed knowledge of multiple payor billing requirements.
• Familiarity with coding requirements for practice specialty.

Responsibilities

• Schedule patient appointments and manage authorizations.
• Coordinate referrals and follow-ups to ensure seamless care delivery.
• Provide back-up front desk coverage for check-in and check-out.
• Maintain accurate and confidential patient records and billing information.
• Serve as liaison between patients, providers and administrative staff to ensure clear communication.

Skills

EPIC systems

Verbal communication

Organizational skills

Problem solving

Critical thinking

Confidentiality

Teamwork

Initiative

Adaptability

Education

High School Diploma or GED

Tools

EPIC systems

Job description

What We Offer

Patient Services Coordinator

Position: Patient Services Coordinator IV

Location: Thomasville, NC

Department: Neuro & Sleep Clinic

Employment Type: Full Time 40hrs per week /No Weekends/No Holidays

Job Description

• Serve as a super-user for EPIC systems, providing practice support and handling miscellaneous work queues.
• Scheduling & Authorizations.
• Coordinate patient appointments, Referrals, and follow-ups to ensure seamless care delivery.
• Back up-front desk coverage for Check in and Check out.
• Foster a welcoming environment, making every patient feel valued and heard.
• Manage patient records, insurance information, and billing processes with accuracy and confidentiality.
• Be a liaison between patients, healthcare providers, and administrative staff to facilitate effective communication.

Why Join Novant Health?

• Competitive Compensation: Attractive salary with opportunities for advancement.
• Comprehensive Benefits: Medical, dental, vision, life insurance, and retirement savings plans.
• Professional Development: Access to continuous learning and career growth opportunities.
• Inclusive Culture: A diverse and inclusive work environment that values each team member.
• Work-Life Balance: Generous paid time off and wellness programs.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Job Opening ID

185888