Patient Services Coordinator III

Novant Health; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health is seeking a medical office administrative clerk to record patient demographics, insurance data, charges and collections with precision. You will schedule appointments, assist with multiple administrative tasks, and support a fast-paced medical practice.

Requirements include a high school diploma or GED and at least one year of clerical experience in a medical setting. Proficiency with EPIC and strong data-entry skills are essential.

Qualifications

• High School Diploma or GED required.
• One year of clerical experience in medical office setting preferred.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling.
• High level of confidentiality and ability to work in a team.
• Familiarity with coding requirements for practice specialty and payors.

Responsibilities

• Record patient demographics, insurance information, charges and collections accurately and timely.
• Schedule patient appointments accurately and timely.
• Cross-train in multiple administrative support functions.

Skills

Verbal communication

Team player

Confidentiality

Organizational skills

Critical thinking

Education

High School Diploma or GED

Tools

EPIC

Job description

What We Offer

* Jacksonville Location *

Responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.

What You'll Do

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Additional Skills Required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional Skills Preferred: Proficient in use of all computer software utilized in practice.

What We’re Looking For

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

182016