Patient Services Coordinator II

Illinois Bone & Joint Institute; Palatine (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Coordinator to join their dynamic team in Palatine. This role emphasizes delivering exceptional patient-centered service while managing scheduling, registrations, and supporting the healthcare team. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and be passionate about creating memorable patient experiences. With a commitment to professional growth and a positive team culture, this opportunity offers a chance to make a significant impact in patient care and operations. Join a company that values trust, respect, and pride in their work.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Profit Sharing

Paid Time Off

Employee Assistance Program

Leadership Development

Flexible Savings Accounts

Wellness Program

Qualifications

• Minimum three years in customer service, with medical office experience preferred.
• EHR experience and knowledge in medical terminology are advantageous.

Responsibilities

• Welcome patients and provide exceptional customer service.
• Manage scheduling, registrations, and patient inquiries effectively.
• Support staff and assist in training new employees.

Skills

Customer Service

Communication Skills

Bilingual Spanish

Medical Terminology

EHR Experience

Scheduling

Microsoft Office

Education

High School Diploma

Associate's Degree

Tools

Epic

Windows-based applications

Job description

Description

Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Palatine Physical Therapy team and additional nearby clinics.

We would love to talk to you about joining our team as a Patient Services Coordinator if you:

• Thrive in a fast paced, multifaceted public-engaging environment
• Want to work in a culture of “Trust, Respect and Pride”
• Are professional, positive, engaging, and personable
• Are passionate about making memorable connections and following through
• Bring ideas to create better teams
• Demonstrate professional verbal and written communication
• Move easily through multiple technical software platforms

Skills/experience that transfer well to the Patient Services Coordinator role:

• Fast Paced Healthcare, Wellness/Spa Front Desk
• Hospitality Industry Front Office/Guest Services
• Bilingual Spanish preferred

Expectations of the Patient Services Coordinator:

• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
• Provide daily support to the management and staff as needed
• Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
• Available to work Tuesday and Thursday 10:30am - 7:00pm and Friday 1:00pm - 5:00pm at Palatine Clinic with remaining 20 hours working opening and closing shifts at nearby clinics.
• Occasional travel to nearby clinics to assist with Front Desk Coverage may be required
• NO WEEKENDS!

What you can expect from us:

• A positive team environment with colleagues and managers committed to your success
• Gain skills in multiple areas of Administrative Operations and Patient Care
• Leadership Development pathways
• Provide support for our communities with our philanthropic group - IBJI Cares
• Career growth - as IBJI continues to grow, so do opportunities
• A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care.

IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients' quality of life. IBJI wants to help our patients move better, so you can live better.

Summary

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Requirements

• Education
• High school diploma or equivalent required
• Associates degree preferred (healthcare concentration field a plus)
• Experience
• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role preferred
• EHR experience with Epic experience preferred
• Skills
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Possess good working knowledge of Microsoft Office and Windows-based computer applications.
• Insurance payer and eligibility knowledge
• Must be a team player
• Able to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results oriented with concern for appropriate process.
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Physical/Mental Demands

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
• Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions

• Required shifts: Tuesday and Thursday 10:30am - 7:00pm and Friday 1:00pm - 5:00pm at Palatine clinic. Remaining 20 hours will be providing coverage at nearby clinics covering opening and closing shifts as needed.
• Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
• Work may be stressful at times.
• Contact may involve dealing with angry or upset people.

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.