Surgical Services Coordinator II - Ophthalmology - Boston

Tufts Medical Center; Boston, Evanston Township (MA, IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Surgical Scheduler to coordinate surgical scheduling functions. This role involves liaising with patients, families, and medical staff to ensure seamless surgical experiences. You will be responsible for managing pre-operative processes, maintaining accurate documentation, and ensuring compliance with coding policies. The ideal candidate will possess strong organizational skills, excellent customer service abilities, and a solid understanding of medical terminology. Join a diverse and inclusive team committed to providing exceptional patient care in a collaborative environment.

Qualifications

• 2 years of experience with scheduling clinical procedures.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate scheduling of surgical sites and appointments for all physicians.
• Conduct patient interviews to document pre-operative status.
• Maintain communication with the manager and report issues promptly.

Skills

Computer literacy

Interpersonal skills

Customer service skills

Knowledge of medical terminology

CPT coding knowledge

Organizational skills

Attention to detail

Ability to work independently

Flexibility

Education

High school diploma or equivalent

Tools

Meditech

MSM

Job description

Job Profile Summary

Location: New England Eye Center, 260 Tremont Street, 10th Floor, Boston, MA 02116

Hours: 8:30am-5pm

Language Requirements: Fluent in both English and Cantonese

Job Overview

This position monitors and coordinates all surgical scheduling functions for the department, including answering patient inquiries, initial patient interviews, scheduling and facilitating surgical dates with patients and families or other support systems, ensuring surgeon preferences regarding surgical sites, assistants, processes, and additional materials are met. It provides complete pre-op surgical packets to the proper surgical location, assures surgeries proceed as scheduled, and assists the surgical biller with accurate and timely coding and billing information. The role also involves establishing systems to monitor and track departmental surgical functions and acting as a liaison between the department, other hospital departments, and external organizations.

Job Description

Minimum Qualifications:

1. High school diploma or equivalent.
2. Two (2) years of experience with scheduling clinical procedures.

Duties and Responsibilities

1. Coordinate scheduling of surgical sites and appointments for all physicians to maximize utilization while adhering to hospital standards.
2. Conduct patient interviews to document pre-operative status.
3. Make arrangements to qualify patients for surgery.
4. Coordinate all pre-op tests and procedures.
5. Gather and generate all pre-op information and submit complete surgical packages to the surgical facility.
6. Follow CPT coding policies, record procedure codes, and assist with billing reports.
7. Retrieve operative notes and ensure proper documentation in patient charts and billing.
8. Maintain a surgical log with patient data, surgery details, and billing information.
9. Maintain communication with the manager and report issues promptly.
10. Contribute to policy creation and updates related to surgical scheduling.
11. Work with billing to ensure proper billing and reimbursement.
12. Verify surgical referrals and authorizations.
13. Update patient information packets and maintain supplies.
14. Represent department relationships within Tufts Medical Center.
15. Resolve billing inquiries and complaints with the billing coordinator.
16. Ensure pre-operative clearance by communicating with primary care physicians.
17. Respond to patient questions prior to surgery.
18. Maintain positive team relationships and foster a collaborative work environment.
19. Inform patients of pre-operative guidelines and forward information packets.

Physical Requirements

1. Frequent sitting, occasional standing, lifting 10-15 lbs.
2. Exposure to dust and office discomforts.
3. Manual dexterity for computer use.
4. Ability to see and hear instructions.

Skills & Abilities

1. Computer literacy and ability to learn new applications.
2. Excellent interpersonal and customer service skills.
3. Tact and professionalism in interactions.
4. Ability to use Meditech and MSM for scheduling.
5. Knowledge of medical terminology and CPT coding.
6. Strong organizational skills and attention to detail.
7. Ability to work independently and prioritize tasks.
8. Self-motivated and flexible.

Tufts Medicine is committed to diversity and inclusion. We are an equal opportunity employer and provide reasonable accommodations for individuals with disabilities. Contact us at [e-mail] for accommodations.