Patient Services Coordinator II

Illinois Bone & Joint Institute; Frankfort (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Coordinator to enhance patient experiences within their Frankfort team. This role emphasizes exceptional customer service, efficient scheduling, and effective communication, ensuring that patients receive the best care possible. With opportunities for professional growth and a supportive team environment, this position is ideal for someone passionate about making a difference in patient care. Join a forward-thinking organization that values trust, respect, and pride in their work culture.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K

Generous PTO

Employee Assistance Program

Profit Sharing

Disability Coverage

Qualifications

• Minimum 3 years in customer service, preferably in a medical office.
• Strong verbal and written communication skills are essential.

Responsibilities

• Welcome patients and provide high-quality customer service.
• Manage appointment scheduling and patient registration.
• Handle insurance verification and payment collections.

Skills

Customer Service

Communication Skills

EHR Experience

Scheduling

Medical Terminology

Education

High School Diploma

Associate's Degree (Healthcare Concentration)

Tools

Epic EHR

Microsoft Office

Job description

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Description

Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our Frankfort Physical and Occupational therapy team.

Job Type

Full-time

Description

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need.

IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients' quality of life. IBJI wants to help you move better, so you can live better.

We would love to talk to you about joining our team as a Patient Services Coordinator if you:

• Thrive in a fast paced, multifaceted public-engaging environment
• Want to work in a culture of “Trust, Respect and Pride”
• Are professional, positive, engaging, and personable
• Are passionate about making memorable connections and following through
• Rarely settle for the status quo and bring ideas to create better teams
• Demonstrate professional verbal and written communication
• Move easily through multiple technical software platforms

Skills/experience that transfer well to the Patient Services Coordinator role

• Fast Paced Healthcare, Wellness/Spa Front Desk
• Hospitality Industry Front Office/Guest Services
• Fast paced food service industry - waitresses, hostesses, bartenders, baristas

Expectations

• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
• Provide daily support to the management and staff as needed
• Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
• Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays
• Occasional travel to nearby clinics to assist with Front Desk Coverage
• NO WEEKENDS!

What you can expect from us

• A positive team environment with colleagues and managers committed to your success
• Gain skills in multiple areas of Administrative Operations and Patient Care
• Leadership Development pathways
• Provide support for our communities with our philanthropic group - IBJI Cares
• Career growth - as IBJI continues to grow, so do opportunities
• A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage

Summary

The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Requirements

• High school diploma or equivalent required; Associates degree preferred (healthcare concentration a plus)
• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role preferred
• EHR experience with Epic preferred
• Knowledge in medical terminology preferred
• Ability to handle highly confidential, sensitive and non-routine information
• Familiarity with scheduling and rearranging appointments
• Proficient in Microsoft Office and Windows-based applications
• Insurance payer and eligibility knowledge
• Team player with flexible schedule and ability to work in a fast-paced environment
• Neat, professional appearance
• Strong written and verbal communication skills
• Results-oriented with attention to process
• Willing to attend ongoing training as required

Physical/Mental Demands

• Hand dexterity for office machines, calculator, keyboard
• Physical demands include stooping, bending, reaching, sitting, and viewing a computer monitor

Environmental/Working Conditions

• Flexible schedule to meet practice needs
• Fast-paced office environment with frequent contact with staff, patients, and public
• Potential stress and dealing with upset individuals