Client Support and Service Coordinator II-HMJ

VOA Illinois; Joliet (IL); On-site; USD 48,000 - 58,000; Full time

Job summary

An established industry player is seeking a dedicated Client Support and Service Coordinator to provide strength-based, client-centered services. This role involves developing contacts with service providers, educating clients, and monitoring service provision. The ideal candidate will possess a Master’s degree in human services and demonstrate empathy, active listening, and collaboration skills. Join a team that values innovation and cultural competence while making a positive impact in the community. If you are passionate about helping others and want to work in a supportive environment, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

403b/Matching

Paid Time Off

Life Insurance

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Referral Options

Qualifications

• Master's degree required in human services or related field.
• Experience in community resources and communication skills essential.

Responsibilities

• Provide case management and outreach services to clients.
• Advocate for clients and support them in obtaining benefits.

Skills

Empathy

Active Listening

Collaboration

Emotional Intelligence

Advocacy

Education

Master’s degree in human services

Experience in helping/service fields

Tools

Microsoft Office

EchoVantage

HMIS

Job description

Client Support and Service Coordinator II-HMJ

Join to apply for the Client Support and Service Coordinator II-HMJ role at VOA Illinois.

**About Us:** Volunteers of America is a national, faith-based nonprofit organization founded over 125 years ago. VOA Illinois is one of the oldest affiliates, delivering trauma-informed, gender-responsive, and culturally sensitive programs. We foster an organizational culture focused on faith, innovation, and collaboration. Check out our careers page at PAYCOMONLINE.NET.

Summary of Position:

Responsible for providing strength-based, client-centered services and interventions, developing contacts with service providers, educating clients, and monitoring service provision.

Position Details:

• Type: Full-time, non-exempt
• Reports to: Program Manager
• Hours: Generally Monday-Friday, 9:00 AM - 5:00 PM, with some evenings/weekends

Environment & Physical Demands:

Must remain stationary, operate office machinery, communicate effectively, and travel in the community, lifting up to 50 lbs.

Core Competencies:

• Empathy, patience, emotional intelligence
• Active listening and advocacy
• Collaboration and cultural competence
• Professional ethics and trauma-informed care

Essential Functions:

• Provide case management and outreach services
• Support clients in obtaining benefits
• Advocate and negotiate for clients
• Document interactions and use databases like EchoVantage and HMIS

Education & Experience:

• Master’s degree in human services or related field
• Experience in helping/service fields, community resources, and communication skills
• Proficiency in Microsoft Office

Compensation & Benefits:

Salary: $48,000 - $57,600 annually

• Medical, Dental, Vision
• 403b/Matching, PTO, Life Insurance
• PSLF, EAP, FSA/HSA, Referral & Aflac options

Equal Opportunity:

VOA Illinois provides equal employment opportunities and considers reasonable accommodations for qualified applicants.