Patient Services Coordinator – Hospital Scheduling & Referrals

Upstate; City of Syracuse (NY); On-site; USD 33,000 - 41,000; Full time

Job summary

Thisiscny is hiring a Hospital Patient Services Clerk 1 in Syracuse for a full-time role in the PM&R Therapy Department. Primary duties include call center support, pre-registering patients in Epic, and scheduling visits in Medilinks.

The position requires handling referrals and maintaining scheduling backfills throughout the day. Candidates should have excellent customer service, strong communication and organizational skills, plus familiarity with medical terminology and medical office or call

Qualifications

• One year full-time clerical, secretarial or patient care experience in a healthcare setting.
• Strong customer service and communication skills are essential.
• Proficiency with computer systems and medical terminology is desired.

Responsibilities

• Provide call center support for PM&R Therapy Department.
• Pre-register accounts in Epic and schedule appointments in Medilinks.
• Monitor and adjust schedules daily to backfill cancellations and add visits as needed.
• Process incoming patient referrals from phone, fax and electronic systems within 48 hours.
• Perform other clerical duties as assigned.

Skills

Call center

Medical terminology

Administrative support

Customer service

Scheduling

Tools

Epic

Medilinks

Job description

Thisiscny is hiring a Hospital Patient Services Clerk 1 in Syracuse for a full-time role in the PM&R Therapy Department. Primary duties include call center support, pre-registering patients in Epic, and scheduling visits in Medilinks.

The position requires handling referrals and maintaining scheduling backfills throughout the day. Candidates should have excellent customer service, strong communication and organizational skills, plus familiarity with medical terminology and medical office or call