Patient Services Assistant (Front Office) - Medical Clinic

careers-bayfronthealth; Union City (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Education & Career Growth

Health & Wellness

Financial & Retirement

Work-Life Balance

Family & Pet Support

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Tampa, FL. Responsibilities include patient registration, scheduling, insurance data collection, and referrals under supervision.

Four-week parental leave, healthcare, PSLF, and tuition reimbursement are among the benefits, with retirement contributions matching up to 5% and flexible leave options. The role offers full-time hours, Monday–Friday, 8:00 AM–5:00 PM.

Qualifications

• High School graduate or equivalent.
• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education

High School diploma or equivalent

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Tampa, FL. Responsibilities include patient registration, scheduling, insurance data collection, and referrals under supervision.

Four-week parental leave, healthcare, PSLF, and tuition reimbursement are among the benefits, with retirement contributions matching up to 5% and flexible leave options. The role offers full-time hours, Monday–Friday, 8:00 AM–5:00 PM.