Patient Services Coordinator — Front Desk & Scheduling

Hudson Headwaters Health Network; New Jersey; On-site; USD 34,000 - 42,000; Full time

Job summary

Hudson Headwaters Health Network is seeking an in-person Patient Services Representative to greet patients, manage check-in/check-out, and coordinate scheduling in a busy primary care setting.

The role requires strong customer service, multitasking and data-entry skills, with experience in a medical office or related training. Eligible applicants will work a 40-hour week, Mon-Fri, 7am–5pm, with pay noted as $19.77/hour.

Qualifications

• The requirements include a High School Diploma or equivalent.
• Computer training and/or medical terminology training preferred.
• Minimum of one year in a medical office setting or equivalent training.
• Demonstrated ability to manage multiple tasks and prioritize workload.
• Experience working with a diverse population is required.
• Experience with Microsoft Office is required.
• Experience with EMR and knowledge of billing is a plus.
• Excellent customer service and communication skills are required.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Assist patients, team members, providers with calls and faxes.
• Identify emergency situations and take appropriate actions.
• Forward calls and correspondence to the appropriate team member.
• Enter and verify patient demographics and insurance information.
• Schedule/reschedule appointments and maximize provider schedule availability.
• Collect co-pays, co-insurance and self-pay balances; offer sliding fee.
• Check out patients and schedule follow-ups; process referrals.
• Reconcile payment batches daily and report discrepancies.
• Perform opening/closing duties per policy; provide excellent service.
• Protect patient confidentiality per policy and procedure.
• Respond timely to insurance inquiries and distribute as needed.
• Attend trainings and meetings; assist in training others.
• Classify and barcode hard-copy documents for EMR; follow release policies.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Prioritization

Diversity experience

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR

Billing knowledge

Job description

Hudson Headwaters Health Network is seeking an in-person Patient Services Representative to greet patients, manage check-in/check-out, and coordinate scheduling in a busy primary care setting.

The role requires strong customer service, multitasking and data-entry skills, with experience in a medical office or related training. Eligible applicants will work a 40-hour week, Mon-Fri, 7am–5pm, with pay noted as $19.77/hour.