Patient Services Coordinator

Hudson Headwaters Health Network; Town of Harrietstown (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

Hudson Headwaters Health Network is seeking a part-time Patient Services Clerk to support front-desk and clinical workflow in a busy health center near Harlem/Upstate NY. The role focuses on greeting visitors, scheduling, check-in/out, insurance verification, and EMR data entry.

The position requires a High School Diploma or equivalent, strong customer service skills, and at least one year in a medical office setting.

Qualifications

• High School Diploma or equivalent.
• Minimum one year of medical office experience or equivalent training/education.
• Experience working with diverse populations required.
• Excellent customer service and communication skills required.

Responsibilities

• Greets patients and visitors promptly and professionally.
• Assists patients, team members, providers, and others with calls and fax transmissions.
• Identifies emergency situations and takes appropriate action.
• Forwards calls/faxes to appropriate team member creating a patient case.
• Accurately enters and verifies patient demographics and insurance information.
• Schedules/reschedules patient appointments maximizing provider availability.
• Collects co-pays, co-insurance, and self-pay balances; offers sliding fee options.
• Checks patients out, schedules follow-ups, processes referrals.
• Reconciles daily payment batches and reports discrepancies.
• Performs opening/closing procedures per policy.
• Maintains highest level of customer service.
• Protects patient confidentiality of EMR.
• Responds timely to insurance inquiries.
• Attends trainings and meetings.
• Assists with training of other Patient Services staff.
• Classifies and bars codes documents for EMR.
• Reviews policies before releasing medical records.
• Other duties as assigned.

Skills

Customer service

Communication skills

Multitasking

Diversity experience

Teamwork

Education

High School Diploma or equivalent

Tools

EMR system

Microsoft Office

Job description

Hudson Headwaters Health Network is seeking a part-time Patient Services Clerk to support front-desk and clinical workflow in a busy health center near Harlem/Upstate NY. The role focuses on greeting visitors, scheduling, check-in/out, insurance verification, and EMR data entry.

The position requires a High School Diploma or equivalent, strong customer service skills, and at least one year in a medical office setting.