Patient Service Coordinator - Cardiology

Hartford HealthCare; Middletown (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Hartford HealthCare in Middletown, CT is seeking a Patient Service Coordinator to greet patients, verify insurance, register patients, and maintain records with a focus on a positive patient experience. You will coordinate communication between patients and providers and support efficient office operations.

The role requires using Epic and patient portal tools, handling high call volumes, and ensuring accurate, timely patient access and preparation for visits.

Qualifications

• High school diploma or GED required or equivalent experience.
• 1 year customer service experience in a fast-paced medical office preferred.
• Epic experience preferred.

Responsibilities

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, including insurance verifications, patient demographics updates.
• Uses Epic, patient portal and scheduling systems to manage scheduling and records.
• Manages high call volumes; follows Standard Work for efficient patient experience.
• Schedules patient appointments and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports).

Skills

Customer service

Communication

Multitasking

Office equipment

Education

High school diploma or GED

Tools

Epic system

Patient portal

Scheduling software

Job description

Location Detail:

420 Saybrook Rd Middletown (10254)

Shift Detail:

Mon-Fri

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients' records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).

Qualifications

• High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
• 1 Year customer service experience in a fast-paced medical office
• Epic experience preferred.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.