Patient Services Coordinator/Front Desk

IVI RMA GLOBAL; Basking Ridge (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Paid Holidays

Life Insurance

Long-Term Disability

AD&D

Flexible Spending Accounts

Tuition Reimbursement

Job summary

IVIRMA North America is seeking a Front Desk/Patient Services Coordinator for our Basking Ridge, NJ location. You will greet patients, activate files, and support patients and medical staff. The role is full-time, Monday–Friday 5:30am–1:30pm, with one weekend per month and rotating holidays.

You will interact with the care team to ensure smooth patient flow, collect payments, and maintain front desk operations. Prior healthcare experience is preferred.

Qualifications

• 1+ years in a similar front desk or patient-facing role.
• Experience in a medical/healthcare environment is preferred.
• Strong communication and organizational skills required.

Responsibilities

• Greet patients and visitors and guide them through the visit.
• Coordinate each phase of the visit with relevant departments.
• Collect payments and verify insurance information.
• Answer phones and handle administrative tasks.
• Schedule and confirm appointments and maintain front desk area.

Skills

Customer service

Microsoft Office

EMR software

Phone etiquette

Education

High School Diploma or GED

Associate’s degree

Administrative management or related field

Tools

EMR software

Microsoft Office

Job description

IVIRMA North America network of state-of-the-art fertility clinics is currently seeking hard-working, reliable and motivated people for our front desk role in our Basking Ridge, NJ location. The Front Desk/Patient Services Coordinator will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. We have a full-time position working Monday - Friday 5:30am to 1:30pm working one weekend a month and rotating holidays

The Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient’s visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi-disciplinary teams to present a positive practice image to our patients.

Essential Functions And Accountabilities

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Assesses schedule conflicts and problems with recommendations for solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports office by ordering supplies and maintaining the front desk and waiting room areas.

Academic Training

• High School Diploma or equivalent (GED) - required
• Associate’s degree – a plus
• Area: Administrative Management or other related field

Position Requirements/Experience

• 1+ years practical experience working in a similar position
• Experience in a patient-facing role - preferred
• Experience working in medical/healthcare industry
• 2+ years practical experience working in a customer service setting

Technical Skills

• Proficient computer skills (Microsoft Office). Keyboard skills of 25 words required. Experience with medical office software program(s) (EMR’s) preferred.

IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week. (This may not be offered for temporary employment)

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO

“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”