Float Front Desk/Patient Services Coordinator

IVI RMA GLOBAL; Jersey City (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance Options

Retirement 401K Plan

Paid Time Off & Paid Holidays

Company-Paid Life Insurance

Tuition Reimbursement

Job summary

IVI RMA Global in Jersey City is seeking a compassionate Float Front Desk/Patient Services Coordinator to enhance the patient experience. This full-time role involves welcoming patients, coordinating appointments, and supporting care teams across multiple locations including Englewood and Morristown.

The ideal candidate will have experience in healthcare settings and strong customer service skills. Benefits include medical insurance, retirement plans, and tuition reimbursement.

Qualifications

• 1+ years practical experience in a similar position.
• Experience in a patient-facing role is preferred.
• 2+ years in a customer service setting.

Responsibilities

• Welcome and greet all patients and visitors.
• Comfort patients by anticipating their anxieties.
• Coordinate total patient care with care teams.
• Handle administrative tasks such as filing and phone answering.

Skills

Proficient computer skills (Microsoft Office)

Patient-facing experience

Customer service experience

Education

High School Diploma or equivalent (GED)

Associate's degree in Administrative Management or related field

Tools

Medical office software (EMRs)

Job description

Be the first friendly face on a patient's fertility journey. IVI RMA North America, a leading network of state‑of‑the‑art fertility clinics, is seeking a compassionate and service‑oriented Float Front Desk/Patient Services Coordinator based in Jersey City, NJ, but will support our Englewood, Morristown, West Orange, and Paramus locations as needed. This full‑time role schedule is 5:30 am–1:30 pm or 8:30 am–4:30 pm, depending on needs Monday through Friday, with rotating weekends and holidays. In this dynamic position, you'll help create an exceptional patient experience by welcoming patients, coordinating appointments, supporting care teams, and ensuring smooth day‑to‑day operations across multiple offices.

Front Desk/Patient Services Coordinator will greet all incoming patients and guide them through their visit. This role will set the tone for the patient’s visit and coordinate each phase with the necessary departments. They resolve problems by working in concert with members of our multi‑disciplinary teams to present a positive practice image to our patients.

Essential Functions and Accountabilities

• Welcomes and greets all patients and visitors.
• Comforts patients by anticipating their anxieties and answering their questions.
• Follows provider appointment templates and guides patients through their visit.
• Assesses schedule conflicts and proposes solutions.
• Collects payments as required; works with Finance to ensure all insurance information is entered and up to date.
• Works closely with patient’s care team to coordinate total patient care.
• Processes medical records requests.
• Handles administrative tasks such as filing, sorting faxes, and answering phones.
• Schedules and confirms appointments.
• Works with other departments to ensure the office is in excellent condition.
• Supports office by ordering supplies and maintaining the front desk and waiting room areas.

Academic Training

• High School Diploma or equivalent (GED) – required
• Associate’s degree – a plus
• Area: Administrative Management or other related field

Position Requirements/Experience

• 1+ years practical experience working in a similar position
• Experience in a patient‑facing role – preferred
• Experience working in the medical/healthcare industry
• 2+ years practical experience working in a customer service setting

Technical Skills

• Proficient computer skills (Microsoft Office). Keyboard skills of 25 words per minute required. Experience with medical office software (EMR’s) preferred.

Benefits

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company‑Paid: Life Insurance & Long‑Term Disability & AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

About IVIRMA Global

IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/

EEO

IVIRMA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.