Patient Administrative Coordinator

Team Rehabilitation Physical Therapy; Rockford (IL); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Medical plan options

Dental & Vision coverage

401(k) match

Profit sharing

Equity opportunities for growth

Monthly bonus opportunities

Generous PTO and flexible scheduling

$1500 per year for CE or student loan

40 hours paid CEU time per year

Job summary

Team Rehab is hiring a Patient Administrative Coordinator to be the first point of contact in our Illinois clinics. You will greet patients, verify appointments, and support therapy teams with paperwork and scheduling.

We value clear communication with patients, physicians, and staff, and you will assist with insurance questions, authorizations, and billing tasks. No prior experience required; high school diploma or equivalent suffices.

Qualifications

• Excellent verbal and written communication skills.
• Solid basic computer skills required.
• Commitment to diversity, equity, and inclusion.
• Experience in a patient-centered health care position is an advantage but not required.

Responsibilities

• Greet patients warmly and verify appointments; assist with paperwork.
• Maintain clear communication with patients, physicians, and staff; follow up as needed.
• Coordinate schedules with therapists to meet patient needs.
• Answer insurance questions, explain benefits, and obtain authorizations.
• Input data into EMR and billing systems; ensure accuracy of records.
• Collect copayments and issue receipts; manage billing tasks.

Skills

Verbal communication

Written communication

Computer skills

DEI commitment

Education

High school diploma or equivalent

Job description

About Us

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member.

Overview

Team Rehab is a therapist‑owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member.

Our Mission

• Provide the best outpatient physical, and occupational therapy.
• Make therapy enjoyable for patients.
• Deliver measurable improvements in health and quality of life.

Competitive Pay & Benefits

• Low cost medical plan options, plus dental & vision coverage.
• 401(k) match to help you plan for your future.
• Profit sharing so you share in the company’s success.
• Equity opportunities for long-term growth.
• Monthly bonus opportunities.
• Generous PTO and flexible scheduling.
• For professional development: $1500 per year for continuing education or student loan repayment - your choice
• 40 hours of paid CEU time each year, in addition to PTO.

$17 - $21 / hour

Culture of Support

• A strong Equity & Engagement commitment — every team member’s voice matters.
• A collaborative environment where you’re part of improving patients’ lives every day.

Responsibilities

Team Rehabilitation is seeking an outgoing, dynamic individual to be that all-important first point of contact within our clinic. The ideal candidate would be empathetic to patient conditions and willing to do whatever is needed to help, accommodate, and support the patient’s success in therapy.

What You’ll Do

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow‑ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
• Assist patients with any insurance‑related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed.
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
• Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing‑related tasks.
• Accurately input data collected from in‑house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in‑house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.

Other Tasks

• The Patient Administrative Coordinator must be able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks.
• Perform additional duties as assigned by the clinic director.

Qualifications

What We’re Looking For

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in a patient centered health care position is an advantage but is not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.