Patient Administrative Coordinator

Team Rehabilitation Physical Therapy; Macomb Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Low-cost medical plan

Dental & vision coverage

401(k) match

Profit sharing

Monthly bonus opportunities

Generous PTO

Flexible scheduling

CEU time

Job summary

Team Rehabilitation Physical Therapy is seeking a friendly, organized Patient Administrative Coordinator to be the first point of contact within our clinic. You’ll greet patients, verify appointments, and help with paperwork while maintaining patient privacy and accurate records.

Key duties include coordinating schedules, handling insurance questions, processing copays, and supporting daily clinic operations. A positive attitude, clear communication, and basic computer skills are essential.

Qualifications

• No prior experience or education required.
• High school graduate or equivalent.
• Experience in a patient centered health care position is an advantage but is not necessary.
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.

Responsibilities

• Greet patients and verify appointments, assisting with paperwork.
• Ensure 360 communication with patients, physicians, staff and follow-ups.
• Maintain complex schedules and coordinate with therapists as needed.
• Assist patients with insurance questions and explain benefits; obtain necessary authorizations.
• Update and maintain records in EMR and billing systems; follow up for missing information.
• Collect copayments and process payments professionally; issue receipts.

Skills

Verbal communication

Written communication

Computer skills

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

EMR system

Billing software

Job description

About Us

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member.

Overview

About Us

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since 2001, we’ve been delivering exceptional outcomes, outstanding patient satisfaction, and a work culture that supports and values every team member.

Our mission is simple:

• Provide the best outpatient physical, and occupational therapy.
• Make therapy enjoyable for patients.
• Deliver measurable improvements in health and quality of life.

We believe great therapy starts with great people — and we provide the training, resources, and support to help you succeed.

Why You’ll Love Working Here

Competitive Pay & Benefits

• Low cost medical plan options, plus dental & vision coverage.
• 401(k) match to help you plan for your future.
• Profit sharing so you share in the company’s success.
• Equity opportunities for long-term growth.
• Monthly bonus opportunities.
• Generous PTO and flexible scheduling.
• For professional development: $1500 per year for continuing education or student loan repayment - your choice
• 40 hours of paid CEU time each year, in addition to PTO.

Culture of Support

• A strong Equity & Engagement commitment — every team member’s voice matters.
• A collaborative environment where you’re part of improving patients’ lives every day.

Responsibilities

Team Rehabilitation is seeking that outgoing, dynamic individual to be that all-important first point of contact within our clinic. The ideal candidate would be empathetic to patient conditions and willing to do whatever is needed to help, accommodate, and support the patient’s success in therapy.

What You’ll Do

1. Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
2. Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
3. Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits. May include coordinating with the Physical Therapist and other staff members to accommodate the patient’s needs.
4. Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed
5. Accurately update and maintain records in the electronic medical and billing record system, including billing changes. Follow up for any additional information when appropriate.
6. Collect copayments and process in an accurate, timely and professional manner. Issue any receipts and handle any billing-related tasks.
7. Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
8. Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
9. Respect patient privacy and adhere to any confidentiality policies.

Other Tasks

• The Patient Administrative Coordinator must be able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks
• Perform additional duties as assigned by the clinic director.

Qualifications

What We’re Looking For

• No prior experience or education required.
• High school graduate or equivalent
• Experience in a patient centered health care position is an advantage but is not necessary
• Excellent verbal and written communication skills.
• Must possess solid basic computer skills
• Commitment to diversity, equity, and inclusion.