Patient Services Coordinator - Daytime Hours & Benefits

General Physician, P.C.; Village of Depew (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Free Parking

Medical benefits

Dental benefits

Vision benefits

401(k) with employer contribution

Employee discounts (Verizon)

Job summary

General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is seeking a Medical Receptionist (PSR) to join our team. You will be the first contact for patients and families, handling check-in, scheduling, and basic administrative tasks to keep our offices running smoothly.

The role emphasizes friendly patient service, accurate data entry, insurance verification, and coordinating with care teams.

Qualifications

• Experience in a healthcare facility or strong customer service is preferred.
• Knowledge of insurance and medical terminology is preferred.
• Strong written and verbal communication; ability to use computer programs.

Responsibilities

• Serve as the initial contact with patients and families through check-in, check-out, and scheduling.
• Verify demographics and insurance, collect co-payments, and follow service line protocols.
• Complete patient pre-registration; confirm eligibility and collect needed information.
• Check out patients, schedule follow-ups, and provide paperwork; document in EMR.
• Handle incoming mail/faxes, process medical record requests and referrals.
• Reconcile cash and credit card payments at day end.
• Perform general office duties: scanning, filing, and document prep.
• Maintain waiting room cleanliness and notify about appointment timeliness.
• Uphold safe, compliant work environment per regulations.
• Deliver exemplary customer service and assist management with other duties.

Skills

Healthcare experience

Customer service

Insurance terminology

Communication skills

Job description

General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is seeking a Medical Receptionist (PSR) to join our team. You will be the first contact for patients and families, handling check-in, scheduling, and basic administrative tasks to keep our offices running smoothly.

The role emphasizes friendly patient service, accurate data entry, insurance verification, and coordinating with care teams.