Patient Services Specialist — Front Desk (Onsite, Benefits)

Kaleida Health; City of Olean (NY); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Free Parking!

Medical benefits

401K with employer contribution

Employee discounts

Job summary

General Physician, P.C. is seeking a Medical Receptionist (PSR) to welcome patients, handle check-in/out, and schedule appointments in a fast-paced, on-site setting in Olean, NY.

The role focuses on accurate data entry, insurance verification, and ensuring smooth patient flow. You will work with a multispecialty team to provide superior patient service, handle phone communications, process payments, and maintain EMR documentation with attention to detail.

Qualifications

• Healthcare/medical front desk experience preferred.
• Strong written and verbal communication required.
• Knowledge of medical terminology and insurance processes helpful.

Responsibilities

• Check-in/check-out patients and schedule appointments.
• Verify demographics and insurance eligibility; collect co-payments.
• Document patient interactions in the EMR system and coordinate with staff.
• Handle medical records requests and referrals.
• Provide excellent patient service and maintain waiting area cleanliness.

Skills

Communication skills

Insurance knowledge

Customer service

Computer skills

Education

Healthcare experience preferred

Tools

EMR system

Job description

General Physician, P.C. is seeking a Medical Receptionist (PSR) to welcome patients, handle check-in/out, and schedule appointments in a fast-paced, on-site setting in Olean, NY.

The role focuses on accurate data entry, insurance verification, and ensuring smooth patient flow. You will work with a multispecialty team to provide superior patient service, handle phone communications, process payments, and maintain EMR documentation with attention to detail.