Patient Services Coordinator/Customer Service Coordinator

Physical Therapy & Sports Medicine Centers; New London (CT); On-site; USD 22,000 - 33,000; Part time

Job summary

PTSMC Groton is seeking a Part-Time Patient Services Coordinator to support our patient-centered care at the Groton clinic. You will greet patients, check them in and out, schedule appointments, and assist with registration and insurance forms, working closely with clinicians to keep the front desk running smoothly.

Joining our team means contributing to a trusted outpatient practice with locations across CT; we value organization, professionalism, teamwork, and compassionate service to patients

Qualifications

• Experience in medical office or healthcare setting preferred
• Strong communication and customer service skills
• Excellent attention to detail and organization
• Comfort using computers and learning new software systems
• Ability to multitask and stay organized in a busy environment
• Professional, positive and team-oriented attitude
• Ability to handle sensitive patient information with professionalism and discretion
• Previous physical therapy or healthcare work experience is a plus

Responsibilities

• Greet patients and visitors in a friendly and professional manner
• Check patients in and out of their appointments
• Answer and appropriately route incoming phone calls
• Schedule, reschedule, and confirm patient appointments
• Assist patients with registration, intake, and insurance forms
• Verify and maintain accurate patient information
• Enter and update patient information in our EMR system
• Collect copayments and other patient payments
• Communicate with patients regarding appointments, paperwork, and general questions
• Work closely with physical therapists and other clinic staff to support a smooth patient experience
• Maintain an organized, welcoming, and professional front desk environment

Job description

PTSMC Grotonis looking for a Part-Time Patient Services Coordinator (PSC) to join our team.

If you’re friendly, organized, and enjoy helping people, this could be a great opportunity to join a growing healthcare organization. As a PSC, you’ll be an important part of the patient experience; welcoming patients when they arrive, helping them navigate the administrative side of their care, and working closely with our physical therapists and clinic team.

About the Role

The Patient Services Coordinator is a key, customer service focused role providing exceptional patient experiences while keeping our front desk running smoothly.

You’ll be responsible for a variety of medical reception, patient scheduling, customer service, and administrative duties, including:

• Greet patients and visitors in a friendly and professional manner
• Check patients in and out of their appointments
• Answer and appropriately route incoming phone calls
• Schedule, reschedule, and confirm patient appointments
• Assist patients with registration, intake, and insurance forms
• Verify and maintain accurate patient information
• Enter and update patient information in our electronic medical record (EMR) system
• Collect copayments and other patient payments
• Communicate with patients regarding appointments, paperwork, and general questions
• Work closely with physical therapists and other clinic staff to support a smooth patient experience
• Maintain an organized, welcoming, and professional front desk environment

What We’re Looking For

Ideal candidates will have:

• Previous experience in a medical office, healthcare, front desk, reception, customer service, or administrative role preferred
• Strong communication and customer service skills
• Excellent attention to detail and organization
• Comfort using computers and learning new software systems
• Ability to multitask and stay organized in a busy environment
• A professional, positive, and team-oriented attitude
• Ability to handle sensitive patient information with professionalism and discretion
• Previous physical therapy or healthcare work experience is a plus

Why Join PTSMC?

PTSMC is a physical therapist-owned outpatient physical therapy practice that has been serving patients since 2000. With 37 locations throughout Connecticut, we’ve also expanded across the border bringing our patient-centered approach to Massachusetts communities.

We’ve been recognized as a Top Workplace for 14 consecutive years and a Top Workplace USA for the past 5 years, recognition that reflects the supportive, collaborative culture we work hard to create.

Our mission is simple: to improve the quality of people’s lives through:

• Unmatched experiences
• Clinical excellence
• Lifelong relationships

Our “PT for Life” Culture

At PTSMC, we believe in treating everyone, patients & coworkers, with compassion, respect, and professionalism. We work as a team, support one another, and believe that great patient care starts with great employee experiences.

If you’re looking for a medical receptionist, healthcare front desk, patient coordinator, or customer service role where you can make a difference in patients’ experiences every day, we’d love to hear from you!

Learn More About PTSMC

www.ptsmc.com
Follow us on Facebook, Instagram, and LinkedIn

Come be part of something bigger—where clinical excellence meets lifelong relationships!