Patient Services Coordinator/Customer Service Coordinator

Physical Therapy & Sports Medicine Centers; Groton (CT); On-site; USD 28,000 - 29,000; Part time

Job summary

Physical Therapy & Sports Medicine Centers is seeking a Part-Time Patient Services Coordinator to join our Groton clinic. You’ll be the first point of contact for patients, greeting them warmly, handling check-ins, scheduling, and front desk duties to support a smooth patient experience.

Ideal candidates bring healthcare front desk or administrative experience, strong communication skills, attention to detail, and comfort with EMR systems.

Qualifications

• Previous experience in a medical office or healthcare front desk preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Check patients in and out of their appointments
• Answer and appropriately route incoming phone calls
• Schedule, reschedule, and confirm patient appointments
• Assist patients with registration, intake, and insurance forms
• Verify and maintain accurate patient information
• Enter and update patient information in our electronic medical record (EMR) system
• Collect copayments and other patient payments
• Communicate with patients regarding appointments, paperwork, and general questions
• Work closely with physical therapists and other clinic staff to support a smooth patient experience
• Maintain an organized, welcoming, and professional front desk environment

Skills

Strong communication

Customer service

Attention to detail

Organization

Team-oriented

Discretion with patient information

Tools

EMR system

Job description

Patient Services Coordinator/Customer Service Coordinator

Part Time 20 GROTON, Groton, CT, US

3 days ago Requisition ID: 3391

Salary Range: $20.00 To $21.00 Hourly

PTSMC Groton is looking for a Part-Time Patient Services Coordinator (PSC) to join our team.

If you’re friendly, organized, and enjoy helping people, this could be a great opportunity to join a growing healthcare organization. As a PSC, you’ll be an important part of the patient experience; welcoming patients when they arrive, helping them navigate the administrative side of their care, and working closely with our physical therapists and clinic team.

About the Role

The Patient Services Coordinator is a key, customer service focused role providing exceptional patient experiences while keeping our front desk running smoothly.

You’ll be responsible for a variety of medical reception, patient scheduling, customer service, and administrative duties, including:

• Greet patients and visitors in a friendly and professional manner
• Check patients in and out of their appointments
• Answer and appropriately route incoming phone calls
• Schedule, reschedule, and confirm patient appointments
• Assist patients with registration, intake, and insurance forms
• Verify and maintain accurate patient information
• Enter and update patient information in our electronic medical record (EMR) system
• Collect copayments and other patient paymentsCommunicate with patients regarding appointments, paperwork, and general questions
• Work closely with physical therapists and other clinic staff to support a smooth patient experience
• Maintain an organized, welcoming, and professional front desk environment

What We’re Looking For

Ideal candidates will have:

• Previous experience in a medical office, healthcare, front desk, reception, customer service, or administrative role preferred
• Strong communication and customer service skills
• Excellent attention to detail and organization
• Comfort using computers and learning new software systems
• Ability to multitask and stay organized in a busy environment
• A professional, positive, and team-oriented attitude
• Ability to handle sensitive patient information with professionalism and discretion
• Previous physical therapy or healthcare work experience is a plus

Why Join PTSMC?

PTSMC is a physical therapist‑owned outpatient physical therapy practice that has been serving patients since 2000. With 37 locations throughout Connecticut, we’ve also expanded across the border bringing our patient‑centered approach to Massachusetts communities.

We’ve been recognized as a Top Workplace for 14 consecutive years and a Top Workplace USA for the past 5 years, recognition that reflects the supportive, collaborative culture we work hard to create.

Our mission is simple: to improve the quality of people's lives through:

• Unmatched experiences
• Clinical excellence
• Lifelong relationships

Our “PT for Life” Culture

At PTSMC, we believe in treating everyone, patients & coworkers, with compassion, respect, and professionalism. We work as a team, support one another, and believe that great patient care starts with great employee experiences.

If you’re looking for a medical receptionist, healthcare front desk, patient coordinator, or customer service role where you can make a difference in patients’ experiences every day, we’d love to hear from you!

Come be part of something bigger—where clinical excellence meets lifelong relationships!