Patient Services Coordinator - Clinical Decision Unit

UT MD Anderson; Houston (TX); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

PTO and holidays

Tuition assistance

Retirement plans

Wellness programs

Job summary

The University of Texas MD Anderson Cancer Center is seeking a Patient Services Coordinator to coordinate and schedule patient appointments, ensuring timely and accurate scheduling of provider appointments, diagnostic tests, procedures, and treatments. The role supports the multidisciplinary care team and smooth patient flow.

The ideal candidate has a High School Diploma and three years of healthcare customer service experience, with a 40-hour week on two 12-hour and two 8-hour shifts,

Qualifications

• High school diploma or equivalent required.
• Three years of relevant work experience in a healthcare setting or equivalent.
• Experience in customer service within a healthcare environment preferred.

Responsibilities

• Coordinate and schedule patient appointments.
• Schedule provider appointments, diagnostic tests, procedures, and treatments.
• Prepare and maintain daily appointment templates and/or patient records in One Connect.
• Communicate all pertinent information to families, physicians, team members, and other patient care areas.
• Prepare patient materials and documentation according to established procedures.
• Collect co-payments and validate patient insurance and demographics.
• Update payment and patient information; reconcile One Connect cash drawer daily.
• Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ).
• Ensure coordination of benefits and assignment of Hospital Account Record (HAR).
• Follow standard operating procedures for institution and center.
• Protect the security and confidentiality of patient information at all times.
• Other duties as assigned.

Skills

Customer service

Scheduling

Education

High school diploma

Tools

One Connect

Job description

The Patient Services Coordinator at MD Anderson Cancer Center coordinates and schedules patient appointments and impacts patient care services by ensuring timely and accurate scheduling of provider appointments, diagnostic tests, procedures, and treatments. This role is essential to maintaining smooth patient flow and supporting the multidisciplinary care team.

The ideal candidate will have a High School Diploma and three years of customer service experience in a healthcare setting. The candidate must be available to work 40 hours per week, a combination of two 12-hour and two 8-hour shifts, Monday-Friday, with rotating weekends and holidays. This department is hiring for Evening/Night shift: (7:00PM - 7:00AM, and 11:00PM - 7:00AM).

The Clinical Decision Unit (CDU) is an outpatient unit that provides observation services to patients that do not meet the admission criteria. A designated 16-bed medical unit where adult patients in need of additional monitoring, diagnostic evaluation and/or treatment may be placed while a clinical decision is being made to admit the patient for hospitalization or discharge the patient for further care. Available for patient care 24 hours a day, seven days a week, including holidays.

Hourly breakdown of salary range: Minimum $19.23/hour | Midpoint $24.03/hour | Maximum $28.85/hour.

MD Anderson Offers Our Employees:

• Paid employee medical benefits (zero premium) starting on the first day for employees working 30+ hours per week
• Group Dental, Vision, Life, AD&D, and Disability coverage
• Paid Time Off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer-paid life, AD&D, and illness-related reduced salary pay program
• Health Savings Account and Dependent Care Reimbursement flexible spending accounts
• Fertility benefits
• State of Texas longevity pay
• Extensive wellness, recognition, fitness, employee health programs, and employee resource groups

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." Our mission is to eliminate cancer in Texas, the nation, and the world through exceptional programs that integrate patient care, research, and prevention.

Essential Job Functions:

• Coordinate and schedule patient appointments
• Schedule provider appointments, diagnostic tests, procedures, and treatments
• Prepare and maintain daily appointment templates and/or patient records in One Connect
• Communicate all pertinent information to families, physicians, team members, and other patient care areas
• Prepare patient materials and documentation according to established procedures
• Collect co-payments and validate patient insurance and demographics
• Update payment and patient information; reconcile One Connect cash drawer daily
• Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ)
• Ensure coordination of benefits and assignment of Hospital Account Record (HAR)
• Follow standard operating procedures for institution and center
• Protect the security and confidentiality of patient information at all times
• Other duties as assigned

Education Required: High school diploma or equivalent.

Experience Required: Three years of relevant work experience (may substitute additional education for required experience on a one-to-one basis).

Experience Preferred: Three years of customer service experience in a healthcare setting.

Other Required: Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 183269
• Employment Status: Full-Time
• Employee Status: Regular
• Work Week: Evening/Night, Rotating, Weekends
• Minimum Salary: US Dollar (USD) 40,000
• Midpoint Salary: US Dollar (USD) 50,000
• Maximum Salary : US Dollar (USD) 60,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type: Hard
• Work Location: Onsite
• Pivotal Position: No
• Referral Bonus Available?: No
• Relocation Assistance Available?: No