Patient Experience & Scheduling Coordinator

Socket.dev; South Lyon (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Low cost medical plan options

401(k) match

Profit sharing

Equity opportunities

Monthly bonus opportunities

Generous PTO

Continuing education $1500 per year

40 hours of paid CEU time

Job summary

Team Rehab, a therapist-owned network of outpatient clinics serving Michigan and surrounding states, is hiring a Patient Administrative Coordinator. You will greet patients and verify appointments, helping with paperwork and coordinating care to support patient success in therapy.

The role emphasizes clear communication, accuracy in billing, and safeguarding patient privacy. No prior health-care experience is required, but strong customer service and computer skills are essential; competitive

Qualifications

• Excellent verbal and written communication skills.
• Must possess solid basic computer skills.
• Commitment to diversity, equity, and inclusion.
• No prior experience or education required.
• Experience in a patient centered health care position is an advantage but is not necessary.

Responsibilities

• Greet patients in a friendly, outgoing manner. Verify appointments and assist in completing any necessary paperwork.
• Ensure 360 communication with patients, physicians, other staff members and anyone else involved in the patient’s care - including any necessary follow-ups.
• Maintain complex schedules while ensuring that all patients are scheduled the appropriate number of visits.
• Assist patients with any insurance-related questions. Verify and explain insurance benefits to every patient, as well as obtaining and tracking any authorizations needed.
• Accurately update and maintain records in the electronic medical and billing record system, including billing changes.
• Collect copayments and process in an accurate, timely and professional manner.
• Accurately input data collected from in-house research. This information provided is pivotal in determining clinic performance.
• Support the clinic performance by preparing management information, imputing data from in-house research and assuming basic maintenance of clinic supplies and equipment.
• Respect patient privacy and adhere to any confidentiality policies.
• The Patient Administrative Coordinator must be able to multitask in a fast paced, demanding environment while staying on top of daily reports and tasks
• Perform additional duties as assigned by the clinic director.

Skills

Communication skills

Computer skills

Diversity & inclusion

Education

High school diploma or equivalent

Job description

Team Rehab, a therapist-owned network of outpatient clinics serving Michigan and surrounding states, is hiring a Patient Administrative Coordinator. You will greet patients and verify appointments, helping with paperwork and coordinating care to support patient success in therapy.

The role emphasizes clear communication, accuracy in billing, and safeguarding patient privacy. No prior health-care experience is required, but strong customer service and computer skills are essential; competitive