Patient Services Coordinator - Caring Front Desk Pro

The US Oncology Network; Rockwall (TX); On-site; USD 20,664 - 30,307; Full time

Job summary

The US Oncology Network is seeking a Patient Services Coordinator to join Texas Oncology at our Rockwall, TX clinic. This full-time role supports Medical and Radiation Oncology and TBS departments; typical schedule is Monday through Friday, 8:30 a.m.

to 5:00 p.m. The coordinator will professionally greet patients, register and schedule appointments, answer calls, collect co-pays, and maintain accurate demographics and records while upholding HIPAA and compliance standards.

Qualifications

• High school diploma or equivalent.
• Some receptionist or office experience preferred.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Registers and schedules appointments for patients; collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions; routes messages to appropriate personnel.
• Schedules returning appointments and provides appointment details; maintains patient records and demographic information.
• Maintains confidentiality and HIPAA compliance; supports general administrative tasks.

Skills

Receptionist experience

MS Office proficiency

E-learning completion

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

The US Oncology Network is seeking a Patient Services Coordinator to join Texas Oncology at our Rockwall, TX clinic. This full-time role supports Medical and Radiation Oncology and TBS departments; typical schedule is Monday through Friday, 8:30 a.m.

to 5:00 p.m. The coordinator will professionally greet patients, register and schedule appointments, answer calls, collect co-pays, and maintain accurate demographics and records while upholding HIPAA and compliance standards.