Patient Services Coordinator

GOEBEL FIXTURE COMPANY; Lakeland (FL); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Company Provided Life Insurance

Paid Holidays

Paid Time Off (PTO)

Flexible Spending Account (FSA)

401(k) Plan

Learning Management System (LMS)

Job summary

GOEBEL FIXTURE COMPANY in Lakeland, FL is seeking a Patient Services Coordinator/Records Technician to be the friendly face of our practice. You will handle scheduling, patient check-in, phone and email communications, and maintain day-to-day operations in a fast-paced, team-oriented environment.

We offer benefits including life insurance, paid holidays, PTO, FSA, 401(k), LMS for skill sharpening, and opportunities for professional growth and development.

Qualifications

• High school diploma or equivalent.
• Experience in dental office or customer service preferred.
• Excellent communication and organizational skills.
• Knowledge of dental office management software.
• Dental Assistant graduates encouraged to apply.

Responsibilities

• Answer phone calls and emails, scheduling patient appointments.
• Verify insurance information and process billing and payments.
• Greet patients and ensure they are checked in properly.
• Manage patient records and ensure that all forms are completed.
• Coordinate patient follow-up and reminders for appointments.
• Handle office correspondence, including scheduling, rescheduling, and cancellations.
• Maintain and update office calendars.
• Assist with patient referrals and coordination of care with specialists.
• Assist the Treatment Coordinator with x-rays and photos for New Patient Consultations.

Skills

Communication skills

Organizational skills

Customer service

Front desk experience

Education

High school diploma or equivalent

Tools

Dental office management software

Job description

• Employee Type Full Time
• Required Degree High school
• Manage Others No

Join Our Team as a Patient Services Coordinator/Records Technician

Are you an organized, friendly, and customer-focused individual with a passion for helping others? We are looking for a dedicated Front Office Coordinator/Records Tech to be the face of our practice. In this key role, you'll handle scheduling, patient interactions, and ensure a smooth, welcoming experience for all. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy working with a team, we'd love to hear from you!

Job Summary

The patient services coordinator is the first point of contact for patients, responsible for managing appointments, patient check-in, handling phone calls, and maintaining the office’s day-to-day operations. Training will be provided to take patient records.

Responsibilities

• Answer phone calls and emails, scheduling patient appointments.
• Verify insurance information and process billing and payments.
• Greet patients and ensure they are checked in properly.
• Manage patient records and ensure that all forms are completed.
• Coordinate patient follow-up and reminders for appointments.
• Handle office correspondence, including scheduling, rescheduling, and cancellations.
• Maintain and update office calendars.
• Assist with patient referrals and coordination of care with specialists.
• Assist the Treatment Coordinator with x-rays and photos for New Patient Consultations.

Qualifications

• High school diploma or equivalent.
• Previous experience in a dental office or customer service role is preferred.
• Excellent communication and organizational skills.
• Knowledge of dental office management software.
• Dental Assistant graduates are encouraged to apply.
• Mostly desk-based with some patient interaction in the reception area.
• Friendly, client-focused, and professional. The front desk is a high-traffic area, requiring excellent multitasking and communication skills.

What We Offer

• Company Provided Life Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• 401(k) Plan
• Learning Management System (LMS) to keep your skills sharp
• Opportunities for professional growth and development