Patient Services Coordinator

Easterseals PORT Health; Whiteville (NC); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life and Disability Insurance

403(b) Retirement Plan

Public Service Loan Forgiveness (PSLF)

Job summary

Easterseals PORT Health is seeking a full-time Patient Services Coordinator in Whiteville, NC to join our front desk team. You will check in patients, collect co-pays, handle medical records and patient paperwork, and be the friendly face greeting families visiting the clinic.

This role supports adults with substance use and mental health services, requiring strong customer service and administrative skills.

Qualifications

• High school diploma or GED required.
• Experience with mental health population preferred.

Responsibilities

• Check in patients and collect co-pays at front desk.
• Handle medical records and patient paperwork/data processing.
• Be the friendly face of the clinic at check-in and check-out.

Skills

Customer service

Administrative support

Education

High school diploma or GED

Job description

Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!

At Easterseals PORT Health (ESPH), our mission is rooted in empowering individuals and strengthening communities. We are seeking a compassionate and dedicated full-time Patient Services Coordinator (PSC) to join our team in Whiteville, NC.

This isn’t just a job — you will be influencing change and shaping futures as a leader in our shared mission of helping people reach their full potential.

Your Role in Our Mission

As the Patient Services Coordinator, you will be responsible for performing administrative and clerical functions in a clinic that serves adults with substance use, mental health and co-occurring medical conditions. The PSC will serve as a member of the front desk administrative team that checks in patients, collects co-pays, handles medical records and processes patient paperwork and data. As the face of the organization at check-in and check-out the PSC proves excellent customer service to all patients and families visiting the clinic.

How You’ll Benefit

As a part of our mission, we help our team members embrace their potential, build resilience, and thrive! You will benefit from ongoing professional growth and development as you work alongside leaders of clinical excellence in mental health and substance use services that care about your success.

This position follows a Monday to Friday, 8am - 5pm

Compensation & Benefits

• Competitive pay: $14 -16/hr. based on experience for this Full-time position.
• Generous paid time off and paid holidays.
• Full benefits package including Medical, Dental, and Vision benefits.
• Life and Disability Insurance (company paid).
• 403(b) Retirement Plan.
• Employee Assistance Program and legal services support.
• Public Service Loan Forgiveness (PSLF) qualifying employer.

What We’re Looking For

• High school diploma or GED
• Experience with mental health population preferred
• Maintain valid state appropriate driver’s license and auto insurance for personal and agency vehicles utilized for work

About Easterseals PORT Health

Easterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Diverse Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.

Applicants of all abilities are encouraged to apply!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.