Patient Services Coordinator

PT Solutions Physical Therapy; Union (NJ); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Competitive compensation

Professional development

Paid Time Off (PTO)

Reimbursement for endurance race entry fees

Job summary

PT Solutions Physical Therapy in Union, New Jersey, is seeking a Patient Service Coordinator to connect patients with providers and insurers, ensuring a seamless care journey. Responsibilities include verifying insurance coverage, coordinating referrals, and managing patient payments while adhering to HIPAA guidelines.

The ideal candidate will have at least a high school diploma and 1-2 years of customer service experience, preferably in healthcare, with Spanish speaking being required. The role offers competitive compensation and opportunities for professional development.

Qualifications

• Minimum of 1-2 years of customer service experience, preferably in healthcare.
• Spanish speaking is required.
• Submission of highest level of education obtained will be required.

Responsibilities

• Reconcile patient payments following HIPAA guidelines.
• Follow processes for insurance verification and benefits management.
• Obtain authorizations and prior authorizations.

Skills

Customer service experience

Spanish speaking

Education

High School or GED diploma

Job description

Why Join PT Solutions?

At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive.

In this role, you’ll take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you'll play a central part in helping patients access the care they need—quickly and confidently.

At PT Solutions, we invest in our team with ongoing training, mentorship, and clear paths for advancement. If you're passionate about helping others and ready to grow in a supportive, forward-thinking organization—this is your opportunity. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!

What You Will Get

In addition to the standard benefit offering, you can expect to receive:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your Responsibilities As a Patient Service Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1-2 years of customer service experience (experience with healthcare preferred).
• Spanish speaking required.

Schedule

• Part Time: Monday through Thursday from 2:00 PM to 7:00 PM, with some flexibility in hours

Compensation

Pay Rate: $17 (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

A Mission That Moves Us

At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.

Join us and transform care. Let’s go further together.

Learn more about careers with PT Solutions at Physical Therapy Careers | PT Solutions

Follow #PTSLife on Instagram, Facebook, and LinkedIn to see our community in action.

We are an equal opportunity employer and welcome all qualified candidates to apply.