Patient Services Coordinator

PT Solutions Physical Therapy; Newark (NJ); On-site; USD 24,796 - 26,174; Full time

Job summary

PT Solutions Physical Therapy in Newark, NJ is seeking a Patient Service Coordinator to connect patients, providers, and insurers and ensure a seamless care journey. The role emphasizes accuracy in payments, benefits processing, and obtaining authorizations, with a patient-centered, team-based environment.

Qualified candidates have a high school diploma, 1–2 years of customer service (healthcare preferred), and are fluent in Spanish.

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service experience; healthcare experience preferred.
• Spanish speaking required.

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines.
• Follow appropriate processes for Insurance Verification and/or benefits management.
• Obtain authorization and/or prior authorization.
• Over the counter collections and reconciliation of all charges weekly and monthly.
• Maintain relationships with patients, providers, clinicians, and internal operational departments.

Skills

Customer service

Spanish

Education

High school diploma or GED

Job description

Why Join PT Solutions?

At PT Solutions Physical Therapy, we’re more than just a private practice— we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive. Plus, we have been recognized as a USA Today Top Workplace five years in a row, including 2026!

What You Will Get

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Your Responsibilities As a Patient Service Coordinator

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1-2 years of customer service experience (experience with healthcare preferred).
• Spanish speaking required.

Schedule

• Full Time

Compensation

Pay Range: $18-$19 per hour. Any posted pay range considers multiple compensation factors including background, experience, and work location while also allowing for salary growth within the position.

A Mission That Moves Us

At PT Solutions, we are a team united by a shared purpose: expanding access to transformative care. No matter where you are in your career, we’re committed to your professional growth and empowering you to shape the future of rehabilitation therapy.

We are an equal opportunity employer and welcome all qualified candidates to apply.