Patient Scheduling Coordinator Bilingual (Spanish)

Tampa Family Health Centers, Inc.; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life, Disability, and AD&D Insurance

Generous PTO and 7 paid company holidays

401(k) with employer contribution after one year

Employee Assistance Program (EAP)

Employee discount program

Growth and development opportunities

Pet Insurance

Job summary

Tampa Family Health Centers, Inc. is seeking a Bilingual Patient Scheduling Coordinator to support call center operations in Tampa, Florida. You will manage inbound calls, schedule patient appointments, and maintain documentation in the Electronic Health Record.

The ideal candidate will possess strong communication skills in both English and Spanish and will thrive in a fast-paced healthcare environment, providing excellent customer service.

TFHC offers a comprehensive benefits package to support employee well-being and growth.

Qualifications

• Minimum 6 months of customer service experience in a healthcare, call center, or high-volume environment.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Answer and route incoming calls in a timely and professional manner.
• Schedule patient appointments accurately and efficiently.
• Enter and update patient demographic information in the EHR.
• Provide high-quality customer service to patients and callers.

Skills

Strong verbal and written communication skills

Excellent customer service and interpersonal skills

Ability to multitask in a fast-paced environment

Familiarity with medical or dental terminology

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Call Center Staff Tampa, FL, US

3 days ago Requisition ID: 2645

Organization: Tampa Family Health Centers (TFHC)

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County.

Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most.

Position Summary

Tampa Family Health Centers is seeking a Bilingual Patient Scheduling Coordinator to support our call center operations. This role is responsible for managing inbound calls, scheduling patient appointments, and ensuring accurate documentation within the Electronic Health Record.

The ideal candidate delivers excellent customer service, communicates effectively in both English and Spanish, and thrives in a fast-paced healthcare environment.

• Answer and route incoming calls in a timely and professional manner
• Schedule patient appointments accurately and efficiently
• Enter and update patient demographic information in the EHR
• Route messages to appropriate health centers and staff
• Provide high-quality customer service to patients and callers
• Follow call center procedures, workflows, and scripting guidelines
• Ensure compliance with HIPAA and TFHC policies
• Perform additional duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum 6 months of customer service experience in a healthcare, call center, or high-volume environment
• Bilingual in English and Spanish strongly preferred

Skills & Abilities

• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Familiarity with medical or dental terminology preferred
• Proficiency with EHR systems and Microsoft Office
• Ability to multitask in a fast-paced, high-call-volume environment
• Strong attention to detail and accuracy
• On-site call center environment
• High-volume, fast-paced setting with frequent patient interaction

Benefits & Rewards

TFHC offers a comprehensive benefits package designed to support your well-being and professional growth, including:

• Medical, Dental, and Vision Insurance
• Life, Disability, and AD&D Insurance
• Generous PTO and 7 paid company holidays
• 401(k) with employer contribution after one year
• Employee Assistance Program (EAP)
• Employee discount program
• Growth and development opportunities
• Pet Insurance

Why Join TFHC?

Join a mission-driven team focused on delivering exceptional patient experiences and improving access to care across the Tampa Bay community.

Join Us

If you are passionate about patient service and thrive in a fast-paced environment, we encourage you to apply and join Tampa Family Health Centers.