Patient Services Coordinator

VIA Health Partners; Allen Acres (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans (BCB

28 days Paid Time Off

403b Retirement plan with matching

Excellent mileage reimbursement rate

CHPN certification support

Strong orientation and onboarding

Job summary

VIA Health Partners is seeking an organized office professional to support scheduling, patient coordination, and clinical workflow in a health care setting. The role involves facilitating initial NP visits, maintaining records, and assisting with branch operations to ensure timely patient care.

Ideal candidates have an associate degree and at least two years of office experience, with proficiency in Word, Excel and Outlook.

Qualifications

• Associate degree in related field is required.
• Minimum 2 years related experience in an office environment, preferably in a health care facility/setting.
• Computer proficiency with MS Word, Excel and Outlook is required.

Responsibilities

• Initiates contacts with patients and families to introduce services and answer questions about available care.
• Schedules initial Nurse practitioner visits and ensures timely visits.
• Maintains medical records and processes document attachments.
• Supports branch operations and coordinates communication with patients, clinicians, and office staff.
• Monitors and manages scheduling issues and workflow to optimize capacity and productivity.

Education

Associate degree in related field

Tools

MS Word

Excel

Outlook

Job description

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people first organization whose funds go to serve our mission.Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.We provide excellent benefits including:Medical, Vision, and Dental plans through BCBS28 days of Paid Time OffExcellent mileage reimbursement rate403b Retirement plan with matchingFocused programs honoring Veteran patientsAssistance with achieving Certified Hospice & Palliative Nurse (CHPN)Best Orientation and Onboarding program you’ve experiencedSeasoned Hospice leaders guiding your career growthEssential FunctionsEssential DutiesInitiates initial contacts with patients and families to introduce the palliative medicine team and to answer questions about services, if working in Medical Services.Obtains verbal consent to schedule initial Nurse practitioners (NP) visit, if working in Medical Services.Assists with back-office tasks in Homecare Homebase (HCHB) including moving patient from pending to current and ensuring correct service location.Ensures patient visits are scheduled and performed timely.Prepares weekly clinician schedules, such as Face to Face visits. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.Ensures clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.Processes new referrals to the branch office and assists in scheduling of admission visits.Ensure missed visits are scheduled by the end of the current week or referred to the Clinical Team Manager for resolution.Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care.Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Business Office Manager.Monitors hospitalized patients, communicates, and ensures the team follows up as necessary.Completes requested schedules ensuring all orders and services (e.g., lab draw, supervisory visits, add-on visits or disciplines, etc.) are included as required.Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff.Maintains medical records, obtains supplemental record and processes document attachment.Runs all applicable reports and responds to workflow taking appropriate actions.Assists with internal or external transfer of patients between branches and or services.May perform other duties as requiredMinimum QualificationsAssociate degree in related field required.Minimum 2 years related experience in an office environment, preferably in a health care facility/setting.Computer proficiency is required (Microsoft Word, Excel, Outlook).