Patient Services Coordinator

Quest Financial; Sandy Springs (GA); On-site; USD 34,440 - 39,950; Full time

Job summary

A healthcare provider in Sandy Springs is seeking a Patient Services Coordinator for a full-time position. The role involves coordinating patient appointments, managing onboarding data, and providing exceptional service. Candidates should possess strong skills in Microsoft Excel and customer service, with a background in medical billing or administrative roles preferred. This is a Temp-to-Perm opportunity with a competitive hourly pay range.

Qualifications

• Experience in customer service, preferably VIP or concierge.
• Ability to handle sensitive patient interactions with discretion.
• Reliable and detail-oriented.

Responsibilities

• Schedule and coordinate new patient appointments.
• Manage onboarding data process and verify information.
• Collect and process payments, maintaining accurate records.
• Provide professional, concierge-level service to patients.

Skills

Microsoft Excel

Customer service background

Attention to detail

Experience in Accounts Receivable

Medical front office experience

Tools

eClinicalWorks (eCW)

Job description

Overview

Our client located in Sandy Springs, GA is looking for a Patient Services Coordinator to join their practice and assist in a variety of roles. This is a Temp-to-Perm position with pay between $25.00/hr and $29.00/hr. This role supports the Membership Administration & Patient Services team as the first point of contact for patients, managing annual renewals, scheduling membership meetings with physicians, collecting and processing payments, and ensuring smooth enrollment. The position requires strong attention to detail, excellent communication skills, and comfort working in both administrative and physician-facing environments.

Note: The pay range and job details are provided for informational purposes; actual compensation may vary by experience and discussions with the recruiter.

Key Responsibilities

• Schedule and coordinate new patient appointments between patients and physicians
• Manage patients onboarding data process, including obtaining paperwork and verifying information
• Collect and process payments (daily transactions and bi-monthly credit card runs)
• Maintain accurate member records and update information in the system
• Answer phones and assist patients with questions related to membership or billing
• Support Accounts Receivable as needed
• Provide professional, concierge-level service to all patients

What We’re Looking For

• Excellent skills in Microsoft Excel
• Experience in Accounts Receivable or medical billing
• Polished and professional customer service background — ideally with VIP or concierge experience
• Prior medical front office, billing, or administrative experience preferred
• Experience with eClinicalWorks (eCW) is a plus but not required
• Reliable, detail-oriented, and able to handle sensitive patient interactions with discretion

Additional Requirements

• Background check and drug screen
• Strong professional references

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Administrative, and Health Care Provider

Industries

• Medical Practices