Patient Services Coordinator

Active PT and Sports; Rochester (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Retirement plan with 3% match after 3 

Medical, Dental, Vision and Life insur

Job summary

ActivePT and Sports in Rochester, MN is seeking a full-time Patient Services Coordinator to deliver excellent patient experiences and support a busy administrative team across up to 16 locations. You will greet patients, answer phones, schedule appointments, process payments, and coordinate data entry while maintaining professional communication and organized workflows.

Training is provided, and the role offers competitive pay, benefits, and opportunities to grow within a reputable therapy

Qualifications

• Team player with a professional demeanor and strong communication skills.
• Excellent time management and ability to multi-task in a busy environment.
• Outstanding customer service orientation and attention to detail.
• Proficient with computer software, including Google Workspace.
• Ability to provide work history and professional references.

Responsibilities

• Welcoming patients and ensuring a positive patient experience.
• Managing practitioner schedules across multiple locations with attention to detail.
• Accepting payments and scheduling appointments.
• Answering phones and handling paperwork and data entry.
• Filing, faxing, scanning, and coordinating with other offices.
• Maintaining a clean and professional office presentation.

Skills

Team player

Highly professional

Accountable

Multi-tasking

Outstanding customer service

Time management

Strong communication

Proficient with Google Sheets/Docs/Dr​

Education

High school diploma or equivalent

Tools

Google Sheets

Google Docs

Google Drive

Job description

Join the ActivePT team today! Imagine working with a dedicated, ambitious, and driven team that helps people feel better every day! ActivePT and Sports is a highly reputable physical therapy provider in Rochester and its surrounding communities.

We are seeking a full time Patient Services Coordinators (PSC). As a member of our administrative team, you will be the face of ActivePT and providing the best possible patient experience. If you are a compassionate, highly organized person who can handle a busy work environment that requires attention to detail, this position may be right for you.

Patient Services Coordinator Responsibilities:

• Welcoming patients to ActivePT
• Ensuring great experience for all patients through customer service
• Managing the patient schedules of practitioners at up to 16 locations with high level of attention to detail essential
• Accepting payments
• Answering phones
• Scheduling appointments
• Filing paperwork & entering confidential patient data
• Faxing & scanning documents
• Corresponding with other professional offices
• Maintaining the office's presentation by organizing and cleaning the space
• Use of and rapid movement between multiple computer systems

Position Requirements:

• Team player
• Highly professional
• Accountable
• High levels of multi-tasking, but can remain detail oriented, even in a busy environment
• Outstanding customer service
• Exceptional time management, self-starter, enjoys being busy
• Strong communication, excellent spelling and grammar - written and verbal
• Confident at use of current computer software programs, including google sheets, docs and drive or can learn quickly and manage two computer monitors
• Provide work history and professional references
• Full time - 40 hour position OR Part time - two positions job share total of 40 hours per week
• Closing shifts at least two nights per week until 6:30pm
• High school diploma or equivalent
• Pay is based on qualifications and experience, however, no experience is necessary.
• Training will be provided to the ideal team member

Benefits:

• Competitive pay
• Retirement plan with 3% match after 3 months of employment
• Medical, Dental, Vision and Life insurance
• Continuing education allowance
• PTO and holiday pay
• Membership to Rochester Athletic Club

Job Type: Full-time

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person