Patient Care Coordinator

Professional Physical Therapy; Illinois; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

STD/LTD

Hospitalization insurance

Life insurance

401k with employer match

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy is seeking a Patient Care Coordinator to be the first point of contact for patients and ensure a smooth, welcoming experience.

The role emphasizes exceptional customer service, accurate data handling, and efficient scheduling within a healthcare setting. A high school diploma and healthcare-facing experience are preferred, with strong communication and multitasking abilities.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills; strong attention to detail and organizational abilities.
• Ability to multitask, prioritize, and work in a fast-paced environment; proficient with computers and new software.

Responsibilities

• Greet and check in patients, ensuring accurate and complete information.
• Collect copays and patient balances as needed.
• Manage appointment scheduling.
• Answer phone calls and respond to inquiries or direct to the appropriate department.
• Collect and update patient information.
• Assist with administrative tasks such as data entry and maintaining patient records.

Skills

Interpersonal communication

Customer service

Multitasking

Data entry

Computer skills

Learn new software

Education

High school diploma or equivalent

Tools

EHR software

MS Office

Job description

1 day ago Be among the first 25 applicants

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Responsibilities:

• Greet and check in patients, ensuring accurate and complete patient information
• Collect copays and patient balances as needed
• Manage appointment scheduling
• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional
• Collect and update patient information
• Assist with administrative tasks such data entry and maintaining patient records
  
  

Requirements

• High school diploma or equivalent
• Prior experience in a customer service or administrative role, preferably in a healthcare setting
• Excellent interpersonal and communication skills
• Strong attention to detail and organizational skills
• Ability to multitask, prioritize tasks, and work in a fast-paced environment
• Proficient in computer skills and ability to learn new software systems
  
  

Benefits

• Monthly performance bonus
• Medical, dental, vision insurance
• STD/LTD
• Hospitalization insurance
• Accident insurance
• Life insurance
• 401k with employer match
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  IT Services and IT Consulting

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