Patient Services Coordinator

US Oncology Inc.; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Coordinator to join their Operations team. This full-time position offers a chance to work in a supportive environment where your compassion and attention to detail will shine. Responsibilities include greeting patients, managing appointments, and ensuring a smooth administrative process. Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, along with a competitive salary. Join a team that values quality service and commitment to patient care, while enjoying a work-life balance with no evenings or weekends.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k Plan

Paid Time Off

Day Shift Only

Qualifications

• High school diploma required; some office experience preferred.
• Proficient with Microsoft Office tools and computer systems.

Responsibilities

• Greets patients and manages check-in processes efficiently.
• Collects and files patient information and co-pays accurately.
• Maintains a neat lobby area and assists with administrative tasks.

Skills

Customer Service

Communication Skills

Computer Proficiency

Adaptability

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Overview

Alliance Cancer Specialists, the largest community-based oncology practice in Southeastern PA, is growing our Operations team! We are seeking a full-time Patient Services Coordinator. The perfect candidate will be a compassionate, detail-oriented individual excited to join our hardworking team here at Alliance. This position will be located at our Main Line Practice.

Top Reasons To Work for Alliance Cancer Specialists:

Comprehensive benefits package for full-time employees including:

Medical, Dental, Vision, Life, and Disability insurance

401k Plan

Paid Time Off

Highly competitive pay

Day shift only. No evenings.

No weekends or major holidays.

Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records.
• Other duties as requested or assigned.
• May type memos and forms.

Qualifications

MINIMUM QUALIFICATIONS:

High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required. Must successfully complete required e-learning courses within 90 days of occupying position.

Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.

Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.

Commits to Quality: Emphasizes the need to deliver quality products and/or services

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.

BE AWARE OF FRAUD!Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a US Oncology or Alliance Cancer Specialists recruiters. Please confirm that the person you are working with has an @usoncology.com or @alliancecancer.com email address. Additionally, US Oncology/Alliance Cancer Specialists does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit US Oncology Network Careers Page at https://careers.usoncology.com/main/ to confirm the job posting.