Patient Services Coordinator

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is looking for a dedicated Patient Services Coordinator to enhance patient experiences and ensure operational excellence. In this role, you will support a team of professionals in delivering high-quality care while managing daily operations and addressing patient needs. Your contributions will directly impact patient satisfaction and the overall success of the department. If you are passionate about patient-centered care and thrive in a dynamic environment, this opportunity is for you!

Benefits

Comprehensive Benefits

Tuition Assistance

Flexible Hours

Qualifications

• Experience in a medical office setting with a focus on patient care.
• Strong communication skills to liaise between staff and management.

Responsibilities

• Manage daily operations and ensure compliance with regulatory standards.
• Coordinate patient service activities and handle difficult situations.

Skills

Patient Registration

Appointment Scheduling

Customer Service

Problem Solving

Communication

Financial Reporting

Education

Associate's Degree

Bachelor's Degree

H.S. Diploma/GED

Tools

EMR Systems

Job description

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Patient Services Coordinator

Department: OB/GYN Infertility

Location: Penn Outpatient Lab- 3701 Market Street

Hours: Full Time

Summary

• The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. In addition to performing the duties of a Patient Services Associate (check in/out, patient registration, appointment scheduling, referrals/pre-authorizations), the PSC will be expected to oversee the daily schedule and operations of an assigned area/group. The PSC serves as the APM expert and the liaison between staff and Managers/Physicians to ensure daily performance expectations are communicated and met. In the absence of the manager, the PSC may take on additional responsibilities.

Responsibilities

• Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA)
• Manage daily planning, operations, and problem solving for assigned areas – ensure schedule, staffing, and performance metrics are met. Communicate changes appropriately.
• Develop and maintain APM templates and master schedules.
• Oversee financial reports, reconciliation, and proactively address issues like missing charges.
• Generate and review performance reports; assist in performance evaluations.
• Act as the communication link between staff and management, disseminating information effectively.
• Collaborate with management and providers to establish and maintain practice policies and procedures.
• Assist staff with difficult patient situations or complaints.
• Participate in interviewing and oversee training of new hires.
• Perform surgery scheduling as required.
• Provide administrative support to physicians or managers as needed.
• Support patient service activities: manage patient requests, schedule appointments, handle check-in/out processes, collect payments, and update records.
• Coordinate clinical and administrative aspects of new patient scheduling if applicable.
• Handle telephone inquiries, resolve issues, and assist with resource scheduling and team coverage as needed.

Credentials

Education or Equivalent Experience

• Associate's Degree or Bachelor's Degree preferred.
• Must successfully complete EMR training/tests.
• H.S. Diploma/GED with 3+ years medical office experience; advanced degrees may substitute for experience.

Additional Information

We believe that the best care for our patients starts with the best care for our employees. Our benefits include comprehensive programs and tuition assistance. Penn Medicine is an Equal Opportunity employer, considering candidates without regard to race, ethnicity, gender, or other protected statuses.