Patient Services Coordinator West Chester

Penn Medicine, University of Pennsylvania Health System; West Chester (Chester County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Services Coordinator to enhance patient care at their West Chester Cancer Center. This role involves managing daily operations, ensuring compliance with regulatory standards, and acting as a vital communication link between patients and the medical team. With a commitment to employee well-being, the organization offers comprehensive benefits and tuition assistance, fostering a supportive environment for professional growth. Join a team that values collaboration and innovation in delivering exceptional patient care.

Benefits

Comprehensive benefits

Tuition assistance

Qualifications

• 3+ years of medical office experience required.
• High School Diploma or GED is mandatory.

Responsibilities

• Ensure compliance with regulatory standards and manage daily operations.
• Communicate changes effectively and support practice policies.

Skills

Patient management

Scheduling

Compliance knowledge

Financial reporting

Communication

Education

High School Diploma/GED

3+ years of medical office experience

Job description

Join to apply for the Patient Services Coordinator West Chester role at Penn Medicine, University of Pennsylvania Health System

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Join to apply for the Patient Services Coordinator West Chester role at Penn Medicine, University of Pennsylvania Health System

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title:

Patient Service Coordinator- Abramson Cancer Center Clinic, West Chester

Department:

Cancer Center West Chester Clinic

Location:

East Marshall St Medical Office Building - 440 E Marshall St

Entity:

CPUP

Hours:

M-F 8:00 am to 4:30 pm

Responsibilities:

• Ensure compliance with all applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA).
• Manage daily operations, including scheduling, staffing, and performance metrics.
• Communicate changes effectively.
• Develop and maintain templates and schedules, oversee quality audits.
• Generate financial reports, reconcile accounts, and resolve work issues.
• Prioritize recovery of missing charges and monitor performance metrics.
• Act as communication link between the team and management.
• Support practice policies, resolve patient issues, and participate in hiring and training.
• Perform surgery scheduling and administrative support as needed.
• Patient Service Associate duties: understand patient needs, manage requests, schedule appointments, handle check-out activities, and update records.
• Coordinate clinical and administrative aspects of new patient scheduling if applicable.
• Follow protocols for telephone and registration issues, assist with coverage and resource scheduling.

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• 3+ years of medical office experience (Required)
• Advanced degrees may substitute for experience.

We believe that the best care for our patients starts with the best care for our employees. Our benefits include comprehensive programs and tuition assistance. Penn Medicine is an Equal Opportunity employer.