Patient Services Coordinator Kennett

Penn Medicine, University of Pennsylvania Health System; Kennett Square (Chester County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Patient Services Coordinator. This role is pivotal in ensuring high-quality patient care and satisfaction at the Cancer Center KS Clinic. The coordinator will manage daily operations, oversee scheduling, and serve as a crucial liaison between staff and management. With a commitment to excellence, this position offers the opportunity to make a significant impact on patient experiences. Join a team that values collaboration and innovation, and be part of a mission-driven organization that prioritizes both employee and patient care.

Benefits

Comprehensive Compensation

Health Programs

Tuition Assistance

Qualifications

• Experience in medical office settings with a focus on patient services.
• Strong communication skills and ability to manage patient flow.

Responsibilities

• Ensure compliance with regulations and manage daily operations.
• Support patient service activities and assist with appointment scheduling.
• Act as a communication link within the team and management.

Skills

Patient Check-in/Out

Scheduling

Insurance Verifications

Regulatory Compliance

Communication

Education

High School Diploma/GED

3+ years of medical office experience

Job description

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in medicine. Working at this leading academic medical center involves collaboration with top clinical, technical, and business professionals across disciplines.

Today at Penn Medicine, someone will make a breakthrough—someone will heal a heart, deliver hopeful news, and provide comfort and reassurance. Our employees shape our future every day. Are you living your life's work?

Job Title:

Patient Services Coordinator

Department:

Cancer Center KS Clinic

Location:

Kennett Medical Campus - 400 McFarlan Road

Entity:

CPUP

Hours:

Mon-Fri office hours as per department needs

Summary

• The Patient Services Coordinator (PSC) assists the manager and/or physicians in maintaining a patient/customer focus, supports high-quality care, and helps meet patient satisfaction and operational targets. Duties include patient check-in/out, registration, scheduling, referrals/pre-authorizations, overseeing daily schedules, and serving as the liaison between staff and management. In the absence of the manager, the PSC may assume additional responsibilities.

Responsibilities

• Ensure compliance with all applicable regulations (e.g., TJC, DOH, FDA, HIPAA)
• Manage daily operations, schedules, staffing, and performance metrics
• Communicate changes effectively
• Develop and maintain scheduling templates and oversee quality assurance
• Monitor financial reports and reconcile accounts
• Resolve work queue issues and recover missing charges
• Generate reports to monitor performance and assist in reviews
• Act as communication link within the team and with management
• Support practice policies, resolve patient issues, and participate in hiring/training
• Perform surgery scheduling as needed
• Provide administrative support to physicians or managers
• Assist with patient service activities such as appointment scheduling, check-out procedures, and insurance verifications
• Manage patient flow, wait times, and service recovery
• Order supplies and generate reports
• Coordinate clinical and administrative aspects of new patient scheduling (if applicable)
• Handle call center duties and troubleshoot issues

Education or Experience

• High School Diploma/GED (Required)
• At least 3 years of medical office experience; advanced degrees may substitute experience.

We believe caring for our employees is caring for our patients. Our benefits include comprehensive compensation, health programs, and tuition assistance. Penn Medicine is an Equal Opportunity Employer, committed to diversity and inclusion.