Patient Services Coordinator

US Oncology Network-wide Career Opportunities; Knoxville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated front desk coordinator to enhance patient experiences. This role involves welcoming patients, managing check-ins, and ensuring smooth communication with clinical staff. Your organizational skills will shine as you handle appointments and payments while maintaining a tidy environment. Join a compassionate team committed to making a meaningful difference in patients' lives, all within a supportive workplace recognized as a top employer in the Knoxville area.

Qualifications

• High school diploma required; associate's degree is a plus.
• Proficient with computer systems and Microsoft Office applications.

Responsibilities

• Greet patients and manage check-in efficiently.
• Provide excellent customer service and handle payments.
• Coordinate appointment scheduling during check-out.

Skills

Customer Service

Communication Skills

Organization

EMR Systems

Microsoft Office

Education

High School Diploma

Associate's Degree

Tools

Electronic Medical Records (EMR)

Microsoft Office

Job description

Overview

We can't do it without YOU!

Do you want to apply your experience, skills, and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, our employees have the privilege of supporting patients and their families on their cancer journey. Whether working directly with patients or in a support role, you are essential to our mission of delivering high-quality, compassionate care. Our team of over 200 employees across 15 East Tennessee locations has been recognized as a Top Workplace for two consecutive years in the Knoxville area!

Responsibilities

Here's what might happen on a typical day...

You will be the friendly first point of contact for patients at our clinic, providing a positive and welcoming experience. Your upbeat attitude will help set the tone for their visit.

While some tasks are routine, managing a high volume of patients requires excellent organization and preparation to navigate a busy schedule efficiently.

Experiences that matter...

• You will greet patients professionally, building rapport and completing check-in efficiently, enabling timely notifications to clinical staff of patient arrivals.
• You will provide excellent customer service through effective communication, asking appropriate questions to assess patient needs and sharing necessary information.
• You will handle payments, including collecting copays and balances, and provide receipts.
• During check-out, you will coordinate appointment scheduling that is convenient for patients and aligns with physician and office guidelines.
• Your knowledge of Electronic Medical Record (EMR) systems and other medical office technology will enable you to navigate, document patient information accurately, and communicate effectively with staff.
• Maintaining a tidy lobby and desk area is essential, reflecting your organizational skills.
• Your proactive work ethic will prepare you to assist with additional tasks as needed.

Qualifications

For your safety, keep this in mind:

• The role involves sitting for extended periods, with occasional bending, stooping, and stretching for supplies.
• Lifting should be limited to 40 pounds or less.
• You need good manual dexterity to operate office equipment, and your vision and hearing should be sufficient for prolonged computer use and communication.

We feel this position requires these basics:

• A high school diploma or equivalent is required; an associate's degree in a related field is a plus.
• You must be proficient with computer systems and Microsoft Office applications.
• Ideally, you have at least one year of experience in a similar medical clinic role to ensure you're well-prepared for this position.