Patient Services Coordinator IV

Novant Health; Huntersville (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual to process referrals and support practice functions. This role emphasizes teamwork, diversity, and a commitment to patient safety. Ideal candidates will have a strong background in medical office settings, excellent communication skills, and the ability to adapt to changing priorities. Join a forward-thinking organization that values the unique contributions of every team member, ensuring remarkable healthcare experiences for patients and families.

Qualifications

• Minimum of three years in a medical office setting.
• Knowledge of CPT and ICD9-CM coding and billing requirements.

Responsibilities

• Deliver a remarkable patient experience in every interaction.
• Foster teamwork and community involvement.

Skills

Verbal Communication

Organizational Skills

Problem-Solving Skills

Cultural Competence

Confidentiality

Teamwork

Adaptability

Basic Medical Terminology

Education

High School Diploma

Tools

EPIC Systems

Medical Office Software

Job description

Job Summary

Responsible for processing referrals at least 50% of the time and/or performing Dimensions super-user functions such as practice support with EPIC or working the miscellaneous work queues.

At Novant Health, one of our core values is diversity and inclusion. We engage the strengths and talents of each team member to ensure a strong organization capable of providing remarkable healthcare to our patients, families, and communities. We invite applicants from all backgrounds to apply for our exciting career opportunities.

Responsibilities

Every Novant Health team member is responsible for delivering a remarkable patient experience in every dimension, every time.

• Foster an environment that promotes teamwork, team member engagement, and community involvement.
• Support diversity and inclusion initiatives to enhance quality care.
• Foster a safe patient environment guided by the principle of "First Do No Harm".

Qualifications

• Education: High School Diploma required.
• Experience: Minimum of three years in a medical office setting; related experience may be considered in lieu of medical office experience.
• Additional Skills: Knowledge of medical office software (updating patient info, posting charges, copays, scheduling), understanding of CPT and ICD9-CM coding, excellent verbal communication skills, ability to adapt to changing priorities, strong organizational and problem-solving skills, cultural competence, confidentiality, teamwork, initiative, basic medical terminology, high proficiency with EPIC systems, knowledge of billing requirements, and familiarity with coding for practice specialties.
• Preferred Skills: Proficiency in all practice-related computer software.

It is the responsibility of every team member to deliver the most remarkable patient experience in every interaction.