Patient Services Coordinator

BROOKS EYE CENTER; Irving (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

BROOKS EYE CENTER is seeking a Patient Services Coordinator to enhance patient experiences and streamline administrative operations. The successful candidate will demonstrate a commitment to customer service and effectively manage patient interactions, contributing significantly to the overall patient flow. This vital role in a healthcare setting requires strong organizational skills, effective communication, and a customer-focused attitude, ensuring a welcoming atmosphere for all patients.

Benefits

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Minimum two years experience in delivering customer service.
• Ability to communicate effectively with patients.
• Exceptional skills in keyboard and operating computer systems.

Responsibilities

• Responsible for patient check-in and check-out processes.
• Evaluate chart data and verify information.
• Schedule follow-up appointments and explain fees.

Skills

Customer service orientation

Interpersonal skills

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Services Coordinator role at BROOKS EYE CENTER

4 weeks ago Be among the first 25 applicants

Join to apply for the Patient Services Coordinator role at BROOKS EYE CENTER

Summary

We are seeking a highly motivated and customer service–oriented

Summary

We are seeking a highly motivated and customer service–oriented Patient Services Coordinator to join our team. This front-line role is crucial in shaping the patient experience by providing a warm, welcoming environment and ensuring the seamless flow of administrative operations. The ideal candidate is organized, dependable, and exhibits a consistently positive attitude while demonstrating strong interpersonal and communication skills.

Job Type: Full-Time M-F 7:30am – 5:00pm

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  
  

Essential Duties And Responsibilities

Patient Check In

• Responsible for patient check-in, greeting every patient in a pleasant and professional manner.
• Mark arrival time of patients in office and make sure patients have been checked in and roomed.
• Evaluate chart data to verify all information has been received, completed, and signatures obtained.
• Verify and scan patient’s current insurance card.
• Verify address, e-mail and phone number.
• Communicate with patients if there will be a delay. Offer to reschedule if patient unable to stay.
  
  
  

Patient Check Out

• Check-out all patients.
• Schedule follow-up appointments as directed by the physician.
• Schedule patients for transfer of care and order any required diagnostic testing.
• Explain all fees and patient financial responsibility.
• Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization.
• Collect fee for services and any past-due balances as required.
• Ensure patient satisfaction.
  
  
  

Administrative

• Ensure that proper authorization or referral is collected for the patient.
• Obtain authorization or referrals that have not been received by the practice.
• Prepare charts appropriately.
• Place telephone calls to no-show appointments and reschedule as needed.
• Provide support on telephones.
• Scan charts and testing into EMA in a timely manner.
• Assist other front office personnel, as needed.
  
  
  

Education And/Or Experience

• High school diploma or equivalent and two years minimum experience delivering customer service.
• Demonstrated ability to communicate well with people, both internally and externally utilizing both written and verbal means.
• Exceptional skills in keyboard and operating computer systems.
• Ability to work in structured environment with a diverse workforce.
• Empathetic to patients’ needs and concerns.
• Attention to detail while demonstrating multi-tasking skills.
• Ability to make quick, accurate and appropriate decisions.
  
  
  

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

PHYSICAL DEMANDS

• Light physical activity (ability to lift/carry up to 25 lbs.)
• Occasional reaching, bending, stooping, kneeling, and crouching
• Frequent and extended periods of standing, sitting, and walking
• Must possess adequate vision, hearing, and responsiveness
• Significant computer usage required
• Regular use of telephone and fax machine
• Travel to other office locations as business needs dictate
  
  
  

Working Environment:

• Presence of noise and interruptions that may cause distractions
• Frequent exposure to computer and video display screens
  
  
  

DISCLAIMER

This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holders. This description is not an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. The company reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at BROOKS EYE CENTER by 2x

Sign in to set job alerts for “Patient Services Coordinator” roles.

Patient Services Specialist - Mon-Fri 7:15a to 4p

Patient Services Specialist - Mon-Fri 845a to 545p

Patient Service Specialist - Medical Front Office

Patient Service Specialist - Medical Front Office

Patient Service Specialist - Medical Front Office

Grand Prairie, TX $18.00-$25.00 2 days ago

Patient Service Specialist - Medical Front Office

Patient Service Specialist - Medical Front Office

Patient Service Specialist - Medical Front Office

Patient Coordinator - Full Time - Outpatient - Fort Worth, TX

Patient Service Specialist - Medical Front Office

Patient Services Specialist - Telephonic Triage

Patient Service Rep - Key Whitman Eye Center, Dallas

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.