Patient Services Coordinator - Neonatal Intensive Care Unit (NICU)

University of Arkansas; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

The University of Arkansas is seeking a Patient Services Coordinator to act as the first contact for the Women and Infants Service Line. The role includes greeting visitors, managing communications, ensuring security, and supporting patient services tasks. Ideal candidates will possess excellent interpersonal skills and administrative experience, contributing to efficient patient flow and support in a collaborative healthcare environment.

Benefits

Health: Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement: Up to 10% matched contribution

Basic Life Insurance up to $50,000

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• High School Diploma plus 1 year administrative experience required.
• Ability to follow oral instructions and communicate effectively.
• Basic computer skills necessary for the role.

Responsibilities

• Meet and greet visitors to the maternal-infant division.
• Maintain security of the unit using phone and security protocols.
• Complete check-in procedure for all visitors.

Skills

Interpersonal Communication

Customer Service

Basic Computer Skills

Education

High School Diploma/GED

Tools

Microsoft Word

EMR System

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com , then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

06/17/2025
Type of Position: Clinical Staff - Nursing
Job Type: Regular
Work Shift: Shift Vary (United States of America)

Sponsorship Available:

No
Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail] .

Department: ICE | WISL Neonatal ICU IP C

Department's Website:

Summary of Job Duties: The Patient Services Coordinator (PSC) is the first contact representative for the Women and Infants Service Line. The PCS meets and greets all visitors and families, needs good interpersonal communication skills, customer service skills and phone etiquette. The PCS projects a positive, willing to help attitude at all times, communicates regularly with nursing staff, relaying phone calls and messages in a timely manner; and knows when to call the Charge Nurse or UAMS Police to address complicated guest situations and does so in a timely manner.

The PCS monitors access to the Maternal/Infant Division by using the remote security access system, use of the EMR system, and basic computer skills-including: a knowledge of Microsoft Word, Workday, UAMS intranet, telephones, Hugs system, fax machine, copy machine, badge maker, label maker, tube system and Vocera. The PC must be able to complete Work orders and download online form, completes admissions, hearing screens, and transfers. The PCS breaks down charts as infants are discharged, readies charts for infants being transferred to other facilities.
The PCS stocks, orders through AA, acts as a runner when needed by staff, cleans equipment as needed, and keeps family area cleaned and stocked.
Qualifications:

Minimum Qualifications:

• High School Diploma/GED plus 1 year administrative experience.

• Ability to follow oral instructions

• Ability to read and write

• Basic Computer Skills

Additional Information:

Responsibilities:

Patient Service Coordinator

• Meet and greet all persons to the maternal-infant division

• Maintain security of unit through A-phone system

• Direct and escort visitors to appropriate areas

Receptionist

• Complete check in procedure for all visitors to the maternal-infant division

• Perform visitor and sibling screens as needed

• Facilitate entry of visitors to all secured areas

• Make parent/visitor badges as needed

• Answer and transfer phone calls

• Admit out-patient babies for procedures and out-patient maternal consults

• Relieve co-workers for breaks and lunch

• Assist co-worker with high volume at patient services desk

Secretary

• Complete admission process to include assembling chart for NICU inpatient and assist with F5 MBU maternal and infant patients

• Breakdown patient charts after discharge

• Copy patient chart for infant transfer to ACH and other units

• Check tube station every 15 minutes and deliver contents to appropriate personnel

• Refill paper in copiers, printers, and fax machines

• Print and restock patient labels in notebook at patient services desk

• Perform hearing screens and complete all associated paperwork

• Print bed control report

• Make new flow sheets for next day

Equipment and supply clerk

• Cleaning patient equipment

• Ensures patient equipment is in working order/performs routine maintenance

• Notifies Biomed for equipment maintenance/repair to include proper labeling and that work orders are entered

• Maintains equipment log book and troubleshoots when necessary

• Cleaning /packaging of supplies to be sterilized to include delivery and retrieval of these supplies

• Communicates equipment supply/stock needs to appropriate personnel (Including F5 MBU)

• Clean each medication room (wipe down all surfaces and ensure area is free from clutter)

• Clean work station area (wipe down all surfaces and ensure area is free from clutter)

• Inventory’s daily stock in main supply rooms including items for the F5MBU submits orders to the Administrative Assistant for supplies

• Check in supply order when received on the unit

• Restock supply cart to be passed around unit

• Restock paperwork in file drawers in each pod

• Restock paperwork in Dr’s workrooms

• Restock paperwork in stabilization room

• Restock each medication room with supplies

• Check family area for cleanliness and supplies, perform light cleaning as needed when discovered.

May perform other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Special Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check, Sex Offender Registry, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Hearing, Talking
Frequent Physical Activity: Manipulate items with fingers, including keyboarding, Sitting, Walking
Occasional Physical Activity: Crawling, Crouching, Feeling, Grasping, Lifting, Pulling, Pushing, Standing, Stooping
Benefits Eligible: Yes