Patient Services Coordinator

BROOKS EYE CENTER; Plano (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

BROOKS EYE CENTER is looking for a motivated Patient Services Coordinator to enhance patient experiences in a dynamic front-line role. The ideal candidate will provide excellent customer service, ensuring efficient administrative operations while contributing to a welcoming environment. Full-time position with various health benefits.

Benefits

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Minimum two years experience delivering customer service.
• Ability to communicate effectively in both written and verbal forms.
• Empathetic to patients’ needs and concerns.

Responsibilities

• Responsible for patient check-in, greeting patients professionally.
• Schedule follow-up appointments and explain fees.
• Ensure patient satisfaction and assist other front office personnel.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

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Summary

We are seeking a highly motivated and customer service–oriented

Summary

We are seeking a highly motivated and customer service–oriented Patient Services Coordinator to join our team. This front-line role is crucial in shaping the patient experience by providing a warm, welcoming environment and ensuring the seamless flow of administrative operations. The ideal candidate is organized, dependable, and exhibits a consistently positive attitude while demonstrating strong interpersonal and communication skills.

Job Type: Full-Time M-F 7:30am – 5:00pm

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  
  

Essential Duties And Responsibilities

Patient Check In

• Responsible for patient check-in, greeting every patient in a pleasant and professional manner.
• Mark arrival time of patients in office and make sure patients have been checked in and roomed.
• Evaluate chart data to verify all information has been received, completed, and signatures obtained.
• Verify and scan patient’s current insurance card.
• Verify address, e-mail and phone number.
• Communicate with patients if there will be a delay. Offer to reschedule if patient unable to stay.
  
  
  

Patient Check Out

• Check-out all patients.
• Schedule follow-up appointments as directed by the physician.
• Schedule patients for transfer of care and order any required diagnostic testing.
• Explain all fees and patient financial responsibility.
• Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization.
• Collect fee for services and any past-due balances as required.
• Ensure patient satisfaction.
  
  
  

Administrative

• Ensure that proper authorization or referral is collected for the patient.
• Obtain authorization or referrals that have not been received by the practice.
• Prepare charts appropriately.
• Place telephone calls to no-show appointments and reschedule as needed.
• Provide support on telephones.
• Scan charts and testing into EMA in a timely manner.
• Assist other front office personnel, as needed.
  
  
  

Education And/Or Experience

• High school diploma or equivalent and two years minimum experience delivering customer service.
• Demonstrated ability to communicate well with people, both internally and externally utilizing both written and verbal means.
• Exceptional skills in keyboard and operating computer systems.
• Ability to work in structured environment with a diverse workforce.
• Empathetic to patients’ needs and concerns.
• Attention to detail while demonstrating multi-tasking skills.
• Ability to make quick, accurate and appropriate decisions.
  
  
  

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

PHYSICAL DEMANDS

• Light physical activity (ability to lift/carry up to 25 lbs.)
• Occasional reaching, bending, stooping, kneeling, and crouching
• Frequent and extended periods of standing, sitting, and walking
• Must possess adequate vision, hearing, and responsiveness
• Significant computer usage required
• Regular use of telephone and fax machine
• Travel to other office locations as business needs dictate
  
  
  

Working Environment:

• Presence of noise and interruptions that may cause distractions
• Frequent exposure to computer and video display screens
  
  
  

DISCLAIMER

This job description is intended to convey information essential to understanding the current scope of the job and the general nature and level of work performed by current job holders. This description is not an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. The company reserves the right to change the expectations of the job and assign or reassign duties and responsibilities at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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