Patient Services Coordinator

TEKsystems, Inc.; Columbia (MD); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Time Off

Job summary

TEKsystems, Inc. seeks a Patient Services Coordinator for a busy Columbia, MD medical practice. The role is contract-to-hire with a daytime schedule, onsite in a medical office.

Responsibilities include front desk duties, patient registration, scheduling, and insurance verification to ensure smooth operations and a positive patient experience. Ideal candidates have 1–2 years of medical office experience, EMR/EHR familiarity (EPIC preferred), strong customer service, and the ability to multitask

Qualifications

• High School Diploma or GED required.
• 1–2 years of medical office experience (front desk strongly preferred).
• Experience with EMR/EHR systems.
• EPIC experience strongly preferred.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional and patient-focused demeanor.

Responsibilities

• Register new and returning patients accurately within the EMR system.
• Schedule, reschedule, and confirm patient appointments.
• Verify demographic and insurance information.
• Maintain accurate patient records.
• Greet and check patients in and out for appointments.
• Answer incoming phone calls and assist with patient inquiries.
• Provide professional and courteous customer service.
• Assist patients with forms, referrals, and office procedures.
• Verify insurance coverage and eligibility.
• Obtain required authorizations and referrals.
• Collect co-pays and patient balances.
• Process daily cash receipts and payment reconciliation.
• Support charge entry and reconciliation functions.
• Manage patient documentation and medical records.
• Coordinate referrals and specialty appointments.
• Assist providers and office staff with administrative needs.
• Maintain compliance with office procedures and patient confidentiality standards.

Skills

Medical front desk

Customer service

Scheduling

EMR/EHR experience

Insurance verification

Multitasking

Professional demeanor

Education

High School Diploma or GED

Tools

EPIC

EMR/EHR software

Job description

Patient Services Coordinator (Medical Front Desk)

Location: Columbia, MD

Schedule: Monday–Friday

• 7:00 AM – 3:30 PM or 8:00 AM – 4:30 PM

Employment Type: Contract-to-Hire (4 Months)

Pay Rate: $15.00 - $20.00/hour (based on experience)

Work Environment: Onsite Medical Office

About the Opportunity

We are seeking an experienced and patient‑focused Patient Services Coordinator to join a busy and well‑established medical practice in Columbia, MD. This is an excellent opportunity for someone with medical front desk, patient registration, scheduling, or healthcare administrative experience who enjoys interacting with patients and supporting the daily operations of a healthcare office. The ideal candidate will serve as the first point of contact for patients and play a key role in creating a positive patient experience while ensuring the front office operates efficiently and accurately.

Key Responsibilities

Patient Registration & Scheduling

• Register new and returning patients accurately within the EMR system
• Schedule, reschedule, and confirm patient appointments
• Verify demographic and insurance information
• Maintain accurate patient records

Front Desk & Patient Support

• Greet and check patients in and out for appointments
• Answer incoming phone calls and assist with patient inquiries
• Provide professional and courteous customer service
• Assist patients with forms, referrals, and office procedures

Insurance & Financial Responsibilities

• Verify insurance coverage and eligibility
• Obtain required authorizations and referrals
• Collect co‑pays and patient balances
• Process daily cash receipts and payment reconciliation
• Support charge entry and reconciliation functions

Administrative Support

• Manage patient documentation and medical records
• Coordinate referrals and specialty appointments
• Assist providers and office staff with administrative needs
• Maintain compliance with office procedures and patient confidentiality standards

Required Qualifications

• High School Diploma or GED required
• Minimum of 1‑2 years of medical office experience (front desk experience strongly preferred)
• Experience with EMR/EHR systems
• EPIC experience strongly preferred
• Strong customer service and communication skills
• Ability to multitask in a fast‑paced environment
• Professional and patient‑focused demeanor

Preferred Qualifications

• Patient registration experience
• Medical scheduling experience
• Insurance verification experience
• Referral coordination experience
• Healthcare customer service experience
• Medical billing, co‑pay collection, or reconciliation exposure

Ideal Backgrounds

Candidates with experience in the following roles are encouraged to apply:

• Patient Services Coordinator
• Medical Receptionist
• Medical Front Desk Representative
• Medical Office Assistant
• Patient Registration Specialist
• Medical Scheduler
• Healthcare Administrative Assistant
• Medical Secretary

What They're Looking For

• Medical front desk experience
• EPIC or other EMR/EHR experience
• Insurance verification knowledge
• Appointment scheduling experience
• Strong patient interaction skills
• Administrative and clerical support experience
• Reliable work history and tenure

Why This Opportunity?

• Contract‑to‑hire opportunity with long‑term potential
• Family‑oriented and close‑knit office environment
• Modern healthcare facility
• Opportunity to work for one of Maryland's largest physician practice groups
• Consistent weekday schedule with no overnight shifts

Benefits

The pay range for this position is $15.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth after‑tax contributions available
• Life Insurance
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jul 30, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.