Patient Access Representative

TEKsystems; United States; On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) Retirement Plan

Life Insurance

Disability coverage

Health Spending Account (HSA)

Time Off (PTO)

Job summary

TEKsystems is seeking a Patient Access Representative to provide exceptional customer service and support patient registration, admissions, and front-office operations in Santa Rosa, CA. The role greets patients, verifies demographics and insurance, completes registrations, and explains forms to ensure a positive patient experience.

The ideal candidate is detail-oriented, organized, and able to multitask in a fast-paced healthcare setting, with experience using Epic or similar EHR systems and

Qualifications

• Experience in patient registration, patient access, healthcare administration, or customer service.
• Experience using Epic or a similar electronic health record (EHR) system.
• Strong customer service and patient service skills.
• Excellent verbal and written communication abilities.
• High attention to detail and data accuracy.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Greet and check in patients and visitors in a professional and courteous manner.
• Register patients and accurately enter demographic information into the EMR.
• Verify patient identity by collecting required information and reviewing photo identification.
• Explain consent forms and admissions paperwork and obtain required signatures.
• Determine patient payment responsibilities and identify individuals who may require financial assistance.
• Verify insurance coverage and eligibility while ensuring accurate documentation.
• Distribute and collect admissions and registration documents.
• Answer and direct incoming phone calls, addressing patient questions and concerns.
• Maintain confidentiality and comply with HIPAA and organizational policies.
• Collaborate with team members to ensure efficient patient flow and a positive patient experience.
• Perform additional administrative and front-desk duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Independent work

Tools

Epic

Job description

Position Summary

We are seeking a Patient Access Representative to provide exceptional customer service while supporting patient registration, admissions, and front‑office operations. This role is responsible for greeting patients and visitors, verifying demographic and insurance information, completing registration processes, explaining required forms, and ensuring a positive patient experience. The ideal candidate is detail‑oriented, organized, and able to multitask effectively in a fast‑paced healthcare environment.

Key Responsibilities

• Greet and check in patients and visitors in a professional and courteous manner.
• Register patients and accurately enter demographic information into the electronic medical record system.
• Verify patient and visitor identity by collecting required information and reviewing photo identification.
• Explain consent forms and admissions paperwork and obtain required signatures.
• Determine patient payment responsibilities and identify individuals who may require financial assistance.
• Verify insurance coverage and eligibility while ensuring accurate documentation.
• Distribute and collect admissions and registration documents.
• Answer and direct incoming phone calls, addressing patient questions and concerns.
• Maintain confidentiality and comply with HIPAA and organizational policies.
• Collaborate with team members to ensure efficient patient flow and a positive patient experience.
• Perform additional administrative and front‑desk duties as assigned.

Required Qualifications

• Previous experience in patient registration, patient access, healthcare administration, or customer service.
• Experience using Epic or a similar electronic health record (EHR) system.
• Strong customer service and patient service skills.
• Excellent verbal and written communication abilities.
• High attention to detail and data accuracy.
• Ability to multitask and prioritize responsibilities in a fast‑paced environment.
• Ability to work independently while contributing to a collaborative team environment.

Preferred Qualifications

• Experience in a hospital, clinic, urgent care, or healthcare setting.
• Knowledge of insurance verification and patient financial responsibility processes.
• Familiarity with admissions, registration, and front‑office workflows.

Job Type & Location

This is a Contract position based out of Santa Rosa, CA.

Pay Range

The pay range for this position is $25.00 - $25.00/hr.

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Santa Rosa, CA.

Application Deadline

This position is anticipated to close on Jul 29, 2026.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Legal Compliance Statements

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.