Patient Services Coordinator

SynergenX Health Holdings LLC; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Scrubs provided

Paid time off

Tuition reimbursement

Employee discount

Growth opportunities

Job summary

SynergenX Health Holdings LLC is seeking a friendly Patient Services Coordinator to be the first point of contact in our Austin clinics. You will greet patients, check them in, schedule appointments, answer questions, and support day-to-day clinic operations to keep things running smoothly.

This role offers paid training, a competitive hourly wage of $23, benefits including health/dental/vision, 401(k) with company match, and growth opportunities.

Qualifications

• High school diploma or equivalent required
• Associate degree preferred
• Previous healthcare or front-office experience preferred
• Ability to maintain patient confidentiality and professionalism
• Successful completion of a criminal background check

Responsibilities

• Welcome patients with a warm, friendly, and positive attitude
• Check patients in and room them for their appointments
• Coordinate appointments and help keep the clinic running efficiently
• Answer incoming calls promptly and professionally
• Respond to patient emails, text messages, and faxes and ensure timely follow-up
• Answer patient billing and insurance questions and help resolve concerns
• Clearly and confidently explain insurance coverage, benefits, and out-of-pocket costs
• Enter and update patient and insurance information accurately
• Collect and process payments when needed
• Help maintain strong patient relationships and provide an exceptional overall experience
• Complete bi-monthly inventory and help keep the clinic stocked and organized
• Keep snacks and supplements organized and fully stocked
• Complete cash deposits twice weekly and maintain accurate daily End-of-Day records
• Support the clinic team with administrative and clerical tasks as needed
• Maintain a clean, organized, welcoming front desk and waiting area
• Attend monthly, quarterly, and annual meetings as needed
• Follow HIPAA requirements and all clinic policies and procedures

Skills

Customer service

Communication

Organization

Multitasking

Teamwork

Professionalism

Compassion

Education

High school diploma or equivalent

Associate degree preferred

Job description

SynergenX, Low T Center, and HerKare are growing—and we’re looking for an enthusiastic, people-focused Patient Services Coordinator to join our team!

If you love helping people, creating a great first impression, and being part of a fast-paced, positive team, this could be the perfect opportunity for you!

We are leading providers of hormone replacement, weight management, and targeted wellness services, and our clinics are dedicated to helping patients feel their best and reach their health goals. As a Patient Services Coordinator, you’ll work alongside an experienced healthcare team while gaining valuable experience in the medical field.

Whether you’re looking to grow your healthcare career or bring your customer service experience into a rewarding new environment, we want to meet you!

What We Offer

$23/Hour + Two Weeks of Paid Training + Great Benefits!

We believe in setting our team members up for success. You’ll receive comprehensive paid training to help you feel confident and prepared in your new role, along with a great benefits package and opportunities to grow with our company.

Why You’ll Love This Role

The Patient Services Coordinator is one of the most important faces of our clinic! You’ll be the first friendly face patients see and the person who helps make their experience welcoming, smooth, and positive from start to finish.

You’ll play a key role in keeping the clinic running smoothly while building meaningful relationships with our patients. From welcoming patients and coordinating appointments to answering questions and helping with day-to-day clinic operations, no two days are exactly the same!

We’re looking for someone who is energetic, friendly, organized, dependable, and genuinely enjoys helping people.

What You’ll Do

• Welcome patients with a warm, friendly, and positive attitude
• Check patients in and room them for their appointments
• Coordinate appointments and help keep the clinic running efficiently
• Answer incoming calls promptly and professionally
• Respond to patient emails, text messages, and faxes and ensure timely follow-up
• Answer patient billing and insurance questions and help resolve concerns
• Clearly and confidently explain insurance coverage, benefits, and out-of-pocket costs
• Enter and update patient and insurance information accurately
• Collect and process payments when needed
• Help maintain strong patient relationships and provide an exceptional overall experience
• Complete bi-monthly inventory and help keep the clinic stocked and organized
• Keep snacks and supplements organized and fully stocked
• Complete cash deposits twice weekly and maintain accurate daily End-of-Day records
• Support the clinic team with administrative and clerical tasks as needed
• Maintain a clean, organized, welcoming front desk and waiting area
• Attend monthly, quarterly, and annual meetings as needed
• Follow HIPAA requirements and all clinic policies and procedures

What We’re Looking For

You’ll be a great fit if you are:

• Friendly, positive, and energetic
• Passionate about providing exceptional customer service
• A strong communicator who enjoys working with people
• Organized and detail-oriented
• Comfortable multitasking in a fast-paced environment
• Dependable and able to work well as part of a team
• Professional and compassionate when handling sensitive patient information
• Comfortable using computers, email, fax, and other basic technology

Qualifications:

• High school diploma or equivalent required
• Associate degree preferred
• Previous healthcare or front-office experience preferred
• Ability to maintain patient confidentiality and professionalism
• Successful completion of a criminal background check

Clinic Schedule

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 1:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 12:00 PM

Saturday availability is required 2–3 Saturdays per month.

Benefits & Perks

• $23/hour
• Two weeks of paid training
• Health, dental, and vision insurance
• Disability insurance
• 401(k) with 5% company match
• Scrubs provided
• Paid time off
• Tuition reimbursement
• Employee discount + Plus One
• Opportunities for growth and advancement

Equal Opportunity Employer

Low T is an equal opportunity employer committed to providing a workplace where individuals are respected, valued, and given the opportunity to succeed. We do not discriminate based on any legally protected characteristic. Reasonable accommodations are available upon request.

AI Note-Taking Disclosure

We may use an AI-assisted tool during interviews for note-taking and documentation purposes. AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate’s qualifications, experience, and overall fit for the position.