Patient Services Coordinator

Austin Regional Clinic; Austin (TX); Hybrid; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Life Insurance

Long Term Disability

Tuition Reimbursement

Health & Fitness

Sick Child Care Assistance

Development

Job summary

Austin Regional Clinic is seeking a friendly front desk coordinator for ARC Northwest Hills Specialty in Austin. You will greet patients, book appointments, verify insurance, collect payments, and maintain front desk operations.

Applicants should have a high school diploma or GED and be comfortable with Windows and basic computer tasks. Medical office experience is preferred, with strong communication and organizational skills as a plus.

Qualifications

• Requires high school diploma or GED.
• Experience using a Windows PC in a professional setting.
• Knowledge of medical insurance and billing processes is helpful.
• Experience in a medical office is preferred.
• Strong communication and customer service skills.

Responsibilities

• Check-in/check-out patients and book appointments; confirm/update demographics and notify patient of balances.
• Greets patients and enters them into the system.
• Verifies insurance eligibility using online resources and Medifax.
• Collects payments, posts amounts, and balances drawer for day end.
• Prints receipts, face sheets and documents as needed.
• Adheres to HIPAA and Code of Conduct and company policies.
• Works holidays as required by policy.

Skills

Medical office procedures

Insurance knowledge

Windows PC familiarity

Interpersonal skills

Teamwork

Multitasking

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or GED

Experience in medical setting (preferred)

Job description

ARC Northwest Hills Specialty
6818 Austin Center Blvd
Austin, TX 78731, USA

Description

ABOUT AUSTIN REGINCLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Books appointments utilizing computer system. When booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Greets patients and arrives them on computer system.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies Worker’s Compensation claims, ensures that paperwork is complete, and performs follow-up.
• Assists patients with setting up payment plans.
• Issues receipts for payment.
• Books follow-up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.

OTHER DUTIES AND RESPONSIBILITIES

• May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
• Responsible for handling the sort/distribute of Rightfax documents.
• Processing onsite release of information requests.
• Priority on-sight sorting, scanning, numbering loose papers
• Runs wait list report and distributes as directed.
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting.

Knowledge, Skills and Abilities

• Knowledge of medical insurance.
• Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent verbal and written communication skills.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: Monday - Friday 8AM - 5PM

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.