Senior Business Office Patient Call Coordinator

Austin Regional Clinic; Austin (TX); Híbrido; USD 22.000 - 30.000; A tiempo parcial

Descripción de la vacante

Austin Regional Clinic is seeking a Senior Business Office Patient Call Coordinator for a part-time schedule in Austin, TX. You will manage appointment bookings for multiple specialties using Epic EMR, verify patient information, and ensure compliance with HIPAA and organizational policies.

The role emphasizes high-quality customer service, accurate data entry, and effective prioritization in a fast-paced call-center environment. Training on internal systems will be provided.

Formación

• High school diploma or GED required.
• Experience using a PC in a Windows environment is required.
• Preferred: experience in medical setting and in customer service.
• Six months or more experience as a Patient Call Coordinator or similar role preferred.

Responsabilidades

• Book patient appointments for specialty care providers using Epic EMR.
• Support multiple specialties and provider restrictions.
• Confirm or update demographic information and communicate account balances.
• Follow scheduling protocols and document adherence to policies.
• Handle incoming calls and screen/direct as needed.
• Verify MyChart appointment details for accuracy.
• Maintain HIPAA and company policy compliance.
• Maintain regular attendance and adherence to shift schedules.

Conocimientos

Customer service

Communication

Medical terminology

ICD/CPT knowledge

Windows PC proficiency

Keyboarding

Multitasking

Team player

Educación

High school diploma or GED

Herramientas

Epic EMR

MyChart

Descripción del empleo

Senior Business Office Patient Call Coordinator

Job Category : Office & Clerical

Requisition Number : SENIO009664

• Part-Time

Locations

Showing 1 location

Administration 6210 US-290 E Austin, TX 78723, USA

Description

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, Time Off, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance and Development. For more information visit https://www.austinregionalclinic.com/careers/

PURPOSE

In a call center like environment, supports business office operations by actively listening to callers and booking appropriate specialty care appointment types following provider restrictions. Serves as initial point of contact and represents organization by providing excellent customer service. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Responsible for booking patient appointments for specialty care providers utilizing an electronic medical record system, Epic.
• Supports specialties including Allergy and Asthma, Cardiology, ENT, Audiology, Dermatology, Gastroenterology, General Surgery, Neurology, Orthopedics, Podiatry, Sports Medicine, and Rheumatology.
• Confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Adheres to scheduling protocols for multiple locations and provider restrictions.
• Uses electronic resource material as needed to support efficient appointment scheduling.
• Preforms within department metrics and call standards.
• Screens and directs incoming calls as needed.
• Verifies scheduling accuracy of MyChart appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Works holiday shift(s) as required by Company policy.
• Follows assigned work schedule, promptly returning from break and lunch periods.
• Regular and dependable attendance.

OTHER DUTIES AND RESPONSABILITIES

• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED. Experience using a PC in a Windows environment.

Preferred: Experience working in a medical setting. Experience working in customer service. Six (6) months or more experience working in the Patient Call Coordinator role or similar experience.

Knowledge, Skills and Abilities

• Excellent verbal and written documentation and communication skills.
• Knowledge of medical terminology,
• Familiarity with ICD and CPT coding methodology.
• Knowledge of medical insurance.
• Keyboarding ability.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent interpersonal and problem solve skills.
• Ability to work in a team environment.
• Ability to manage competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to perform job duties in a professional manner at all times.
• Ability to align own actions with those of other team members committed to common goals.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: (Part Time/20 Hrs Week) Monday - Friday 10AM - 2PM

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.