Patient Services Coordinator

Texas Oncology; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Texas Oncology is seeking a Patient Services Coordinator for their South Austin clinic. This full-time role involves greeting patients, scheduling appointments, and ensuring compliance with healthcare standards. Ideal candidates will have a high school diploma and some office experience.

Qualifications

• Some receptionist or office experience preferred.
• Proficiency with computers.

Responsibilities

• Greet and welcome patients and their families professionally.
• Register and schedule patient appointments efficiently.
• Collect and verify patient forms, update demographics and insurance info.

Skills

Communication

Customer Service

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

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The US Oncology Network

Overview

The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time position will support our South Austin clinic at 4101 James Casey.

This position can be either Level 1, 2, or Sr based on relevant work experience.

Texas Oncology, part of The US Oncology Network, delivers high-quality, evidence-based care to patients close to home. It is the largest community oncology provider in the country, with approximately 530 providers across 280+ sites in Texas. Our mission is to make cancer care accessible to all communities, supporting patients with leading technology and research to achieve "More breakthroughs. More victories."

Today, Texas Oncology treats half of all Texans diagnosed with cancer annually. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians, supported by McKesson, focused on empowering sustainable community care and advancing cancer treatment science.

What does the Patient Services Coordinator do? (including but not limited to)

• Greet and welcome patients and their families professionally.
• Register and schedule patient appointments efficiently.
• Answer, screen, and direct incoming calls, relay messages accurately.
• Support adherence to US Oncology Compliance Program, including ethics and business standards.

Responsibilities

• Check in patients, inform clinical staff of arrivals, and provide necessary paperwork.
• Collect and verify patient forms, update demographics and insurance info, and handle co-pays.
• Respond to routine questions, route messages, and communicate with staff.
• Manage patient checkout, schedule follow-up appointments, and provide appointment details.
• Record cancellations, reschedule appointments, and update patient charts.
• Perform general administrative tasks, maintain a neat lobby, and ensure supplies are stocked.
• Maintain confidentiality and comply with HIPAA and related laws.
• Perform other duties as assigned, including typing memos and forms.

Qualifications

The ideal candidate will have:

• High school diploma or equivalent.
• Some receptionist or office experience preferred.
• Proficiency with computers and Microsoft Office Suite.

Level 2 and Sr requirements include more extensive experience with medical office reception and insurance forms.

Physical Demands and Work Environment sections describe the physical requirements and typical work conditions, emphasizing frequent interaction with patients and staff.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care