Patient Services Coordinator

Texas Oncology; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job description

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The US Oncology Network

is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time position will support our South Austin clinic at 4101 James Casey.

This position can be either a level 1, 2 or Sr based on relevant work experience.

As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home.

Texas Oncology is the largest community oncology provider in the country with approximately 530 providers across 280+ sites in Texas. Our founders pioneered community-based cancer care to make the best available treatments accessible to all communities, allowing people to fight cancer at home with support from family and friends. Our mission remains to use leading-edge technology and research to deliver high-quality, evidence-based cancer care, helping our patients achieve "More breakthroughs. More victories."

Today, Texas Oncology treats half of all Texans diagnosed with cancer annually.

The US Oncology Network is one of the nation's largest networks of community-based oncology physicians, supported by McKesson Corporation, dedicated to advancing cancer care in America.

What does the Patient Services Coordinator do? (including but not limited to)

The Patient Service Coordinator professionally greets and welcomes patients and their families, registers and schedules appointments efficiently, answers and screens calls, and supports compliance with the US Oncology standards and policies.

Responsibilities

- Greet patients and visitors promptly and courteously, check in patients, and inform clinical staff of patient arrivals.
- Provide and explain paperwork, collect and verify forms, update patient information, and handle payments.
- Respond to routine questions, route calls appropriately, and relay messages accurately.
- Check out patients, schedule follow-up appointments, and provide appointment details.
- Record cancellations and reschedules, notify staff, and document in patient charts.
- Support administrative tasks, maintain the lobby area, and ensure supplies are stocked.
- Maintain confidentiality and adhere to HIPAA and other regulations.
- Perform other duties as assigned.

Qualifications

Level 1: High school diploma, some receptionist or office experience, proficiency with Microsoft Office, and completion of required e-learning courses within 90 days.
Level 2: At least 18 months front office experience with insurance and scheduling software.
Level Sr: At least 5 years of relevant experience.

Physical Demands and Work Environment details are included to outline the physical and environmental requirements of the role.

Additional info: Entry level, full-time, healthcare provider role, in hospitals and health care industries.