Patient Services Coordinator

Austin Regional Clinic: ARC; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare organization in Central Texas is seeking a Patient Services Coordinator. This entry-level, full-time position involves managing patient appointments, ensuring compliance, and providing excellent customer service. Ideal candidates will possess strong communication skills and a background in medical settings is preferred. Join a top employer and enjoy comprehensive benefits.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

PTO

401(k)

Life Insurance

Tuition Reimbursement

Child Care Assistance

Health & Fitness

Qualifications

• Experience in a medical setting preferred.
• Required experience with Windows PCs.

Responsibilities

• Books appointments and confirms demographic information.
• Greets patients and registers them on the computer system.
• Verifies insurance eligibility and collects payments.

Skills

Customer Service

Problem Solving

Communication

Interpersonal Skills

Education

High school diploma or GED

Job description

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About Austin Regional Clinic

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer comprehensive benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development, and more. For additional information, visit our careers page.

Job Details

Description

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Maintains compliance and confidentiality while promoting the organization’s mission and philosophy.

Essential Functions

1. Books appointments utilizing computer system, confirms and/or updates demographic information, and notifies patients of account balances.
2. Greets patients and registers them on the computer system.
3. Verifies insurance eligibility using online resources, Medifax, etc.
4. Ensures paperwork is complete, scans insurance cards as needed.
5. Collects payments, posts amounts, and prepares end-of-day deposits.
6. Prints necessary documents like face sheets and receipts.
7. Notifies staff of emergencies, patient arrivals, and messages.
8. Confirms upcoming appointments and books reschedules as needed.
9. Verifies Worker’s Compensation claims and follows up accordingly.
10. Assists patients with setting up payment plans and issues receipts.
11. Books follow-up appointments.
12. Adheres to all policies including OSHA, HIPAA, and the Code of Conduct.
13. Maintains regular attendance and works holiday shifts as required.

Other Duties

• Performs patient registration and data entry.
• Handles document sorting, scanning, and release of information requests.
• Creates master deposits and manages rightfax documents.
• Runs wait list reports and performs other duties as assigned.

Qualifications

Education and Experience

• Required: High school diploma or GED, experience with Windows PCs.
• Preferred: Experience in a medical setting.

Skills and Abilities

• Knowledge of medical insurance and excellent customer service skills.
• Proficiency with computers, 10-key, and keyboarding.
• Strong interpersonal, problem-solving, and communication skills.
• Ability to work in a team, manage priorities, and perform professionally.

Work Schedule

Monday - Friday, 8 AM - 5 PM

Additional Information

This is an entry-level, full-time position in the healthcare industry.