Client Service Representative - Primary Care

VIA Health Partners; Denver (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Vision and Dental plans

28 days Paid Time Off

Mileage reimbursement

403b Retirement plan with matching

CHPN pathway support

Job summary

VIA Health Partners is seeking a detail‑oriented administrative professional to manage incoming calls, route messages, and provide essential support to leadership and clinical teams. You will handle appointment reminders, patient communications, and coordinate faxes and referrals within a healthcare setting.

Ideal candidates will have a high school diploma, at least two years in an office role, and proficient typing with strong MS Office skills.

Qualifications

• Two years of related office experience preferred in a healthcare setting.
• Typing proficiency required; proficiency in Microsoft Office preferred.
• Strong communication and patient privacy awareness are essential.

Responsibilities

• Manage incoming telephone calls and route to appropriate staff.
• Provide routine administrative support to leadership and departments.
• Place outgoing appointment-reminder calls to patients.
• Maintain knowledge of applicable database systems and protect patient privacy.
• Receive and route incoming faxes to providers and departments.
• Follow up with specialists to confirm referrals and resend as needed.

Skills

Phone etiquette

Typing

Microsoft Office

Customer service

Data entry

Healthcare exposure

Education

High School diploma or GED

Tools

Database systems

Microsoft Office

Job description

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly we are proud to be a community based, not for profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people first organization whose funds go to serve our mission.Due to our significant growth, we are looking for amazing new staff who share these same values. Apply now and be a part of our success story.We provide excellent benefits including:Medical, Vision, and Dental plans through BCBS28 days of Paid Time OffExcellent mileage reimbursement rate403b Retirement plan with matchingFocused programs honoring Veteran patientsAssistance with achieving Certified Hospice & Palliative Nurse (CHPN)Best Orientation and Onboarding program you’ve experiencedSeasoned Hospice leaders guiding your career growthEssential FunctionsManages incoming telephone calls for Primary Care.Answers calls promptly, transfers callers, creates and sends actions or encounters to the appropriate staff, and routes messages accurately.Provides routine administrative support to leadership and other departments.Places outgoing appointment-reminder calls to patients.Maintains expert working knowledge of applicable database systems and protects patient privacy.Uses active listening and critical-thinking skills to identify caller needs and processes each call according to applicable service-line guidelines.Receives, reviews, and accurately routes incoming faxes to the appropriate provider, clinical team, or administrative department in accordance with established office protocols.Follows up with specialists to confirm receipt of outgoing referrals and, when necessary, obtains the correct fax number and resends the referral.Performs related duties as required or assigned.Maintains and promotes the professional reputation of VIA Health Partners.Maintains professional development and incorporates new information and methods into practice.May perform other duties as required.Minimum QualificationsHigh School diploma or GED.A minimum of two years of related experience in an office environment, preferably in a healthcare setting. Working knowledge of primary and/or palliative care is preferred.Typing proficiency is required; proficiency in Microsoft Office is preferred.